Customer Service Associate

Position SummaryA Japan-affiliated company that operates a B2B business focused on the North American market is seeking a Customer Service Associate.This is an entry-level position. The role provides hands-on training in core business operations such as quoting, order processing, and customer communication, making it an excellent opportunity for candidates who are eager to build a long-term career in a professional office environment.ResponsibilitiesPrepare accurate quotations and process customer orders using the company’s internal systemHandle customer inquiries primarily via email, including needs assessment and relationship buildingCoordinate the sourcing and procurement of products or parts based on customer requirementsEnter, maintain, and manage accurate records for quotes, orders, and customer informationTrack order status and coordinate with internal teams and external partners as neededSupport the resolution of routine shipping or order-related issuesCollaborate with cross-functional teams to ensure smooth operations and high levels of customer satisfactionQualificationsBusiness-level English proficiencyStrong willingness to learn new tasks and acquire new knowledgeHigh attention to detail and accuracyCommitment to professionalism and basic business etiquetteAbility to communicate effectively with internal and external stakeholdersBasic computer skills, including comfort using email, Excel, Word, and internal business systemsLOCATION Lexington, Kentucky On -site positionEMPLOYMENT TYPE Non -Exempt (Hourly)SALARY USD 35,000 – 45,000Final compensation will be determined based on experience and skills.#countryUS