Customer Service Specialist

📍 Location: Louisville, KY 🕒 Position Type: Full-Time (will consider part-time)Customer Service SpecialistTandem Sport is a well-known brand in the sporting goods and volleyball industries and has been in business since 1989. We are seeking a Customer Service / Office Manager to manage wholesale customer accounts, orders, and client relationships.The ideal candidate will have experience in customer service and data entry, along with strong computer and communication skills. Experience in volleyball or the sporting goods industry is preferred.General ResponsibilitiesManage wholesale customer accounts, orders, and relationshipsReview orders for correct pricing, shipping information, and product availabilityRespond to customer inquiries (phone/email) with professionalism and urgencyCoordinate with warehouse and sales teams to ensure timely order fulfillmentProblem-solve and deliver excellent service that builds long-term partnershipsMaintain organized records, order details, and communication logsOversee daily office operations and administrative functionsSupport internal team coordination, scheduling, and reportingKeep systems organized and running efficientlyKey ResponsibilitiesAccurately enter orders from phone, email, and web into company systemsWork with warehouse, inventory, and sales teams to resolve issues and ensure timely shippingGenerate and manage invoices, order confirmations, and shipping documentsHandle returns (RMAs) and resolve issues related to incorrect or incomplete ordersOther duties as assignedEssential SkillsExceptional written and verbal communication skillsHighly personable, energetic, self-starter, and team playerAbility to multitask and take on additional responsibilities as neededComfortable working in a small, team-oriented company environment while representing a national and international brandOpen to feedback and able to apply it to improve performanceStrong decision-making, problem-solving, and creative thinking skillsAbility to lift 10–20 lbs. and perform standard office tasks (sitting, reaching, filing, etc.)Job Requirements1+ years of experience in customer service, data entry, or a similar roleExceptional attention to detail with fast and accurate typing skillsExperience with CRM or ERP systems preferredProficiency in Microsoft Office (Excel, Word) and database systemsStrong verbal and written communication skills for customer interactionsFamiliarity with the Retail Marketplace is a plusSocial media and experience with Canva are a plusSalaryBased on experienceWhy Join Us?Work with two respected brands in the volleyball industryBe part of a fun, energetic, and team-oriented environmentPlay a key role in both customer experience and community eventsEnjoy a dynamic role where no two days are the samePlease email your resume to: info@tandemsport.com