Technical Content Architect

Who We AreVerkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.About The RoleVerkada is seeking an Technical Content Architect to own the development, delivery, and continuous improvement of technical enablement content for both our internal Solutions Engineering team and our partner ecosystem. This role sits at the intersection of presales engineering, instructional design, and partner enablement.You will be responsible for identifying enablement gaps across internal SEs and channel partners, then building structured, scalable content to close those gaps. Your scope includes Verkada Certified Engineer (VCE) courseware, the new Presales Design Engineer certification track, technical playbooks, battle cards, and other enablement assets that accelerate time-to-competency and improve win rates.The ideal candidate combines deep technical fluency in physical security and IT infrastructure with exceptional content creation skills and a passion for teaching. You will spend meaningful time in the field with partners and internal SEs to keep content grounded in real-world selling and design scenarios. This role reports into the SE organization and requires close collaboration with Product, Marketing, Channel, and Support.What You'll DoContent Strategy & DevelopmentOwn the end-to-end lifecycle of SE and partner-facing technical enablement content: needs assessment, curriculum design, authoring, delivery, measurement, and iterationDevelop and maintain structured learning paths for the VCE certification course, the Presales Design Engineer certification, and future technical accreditation programsCreate scalable enablement assets including technical playbooks, solution design guides, competitive battle cards, demo scripts, configuration walkthroughs, and reference architecturesTranslate complex product capabilities, networking concepts, and system design principles into clear, engaging content for audiences ranging from seasoned security integrators to IT-first VARsEstablish and manage a content calendar aligned with product launches, feature releases, and partner program milestonesField Intelligence & Gap AnalysisSpend regular time with internal SEs and channel partner SEs in the field to observe real selling and design conversations, identify skill gaps, and surface unmet enablement needsEstablish and operate a structured feedback loop with SE leadership, Channel Sales Managers, and partner technical contacts to continuously refine content prioritiesConduct needs assessments across Verkada’s partner archetypes (traditional physical security integrators, IT VARs, national SIs, and regional specialists) to develop role-based enablement tailored to each segmentMonitor competitive landscape and update enablement content to ensure Verkada’s differentiation is clearly articulated versus Genetec, Hanwha, Axis, Avigilon, and other key competitorsPartner Enablement & DeliveryServe as the technical enablement lead for Verkada’s partner ecosystem, ensuring integrator and VAR SEs can confidently position, design, and demo Verkada solutionsDesign and deliver live and on-demand training sessions, workshops, and webinars for partner audiences across varying levels of technical proficiencyBuild and manage onboarding curricula for new partner SEs, accelerating their ramp to productivityCollaborate with Channel Sales and Partner Programs teams to embed enablement into partner lifecycle motions (onboarding, tiering, QBRs, and recognition programs such as Vanguard)Internal SE EnablementPartner with SE leadership to identify and close knowledge gaps across the internal SE organization, with a focus on new product readiness, advanced solution design, and competitive positioningSupport product launch readiness by developing SE-facing technical briefs, FAQ documents, and hands-on lab guides ahead of GA releasesContribute to internal enablement programming including boot camps, SKOs, and ongoing certification tracksMeasurement & Continuous ImprovementDefine and track KPIs that connect enablement activities to business outcomes: certification completion rates, partner-sourced pipeline, time-to-first-deal, and content engagement metricsLeverage LMS platforms, surveys, and field feedback to measure learning effectiveness and iterate on content designStay current on emerging instructional design methodologies, digital adoption tools, and AI-assisted content creation approachesRequiredWhat You BringBachelor’s degree in Information Technology, Computer Science, Cybersecurity, Networking, Engineering, Communications, or a related field5+ years of experience in solutions engineering, presales, technical enablement, or technical content development within a B2B technology companySolid understanding of networking fundamentals: TCP/IP, TLS, DNS, DHCP, NAT, VLANs, and L2 devicesDemonstrated ability to translate complex technical concepts into clear, engaging written and visual content for diverse audiences (internal teams, technical integrators, IT generalists)Experience designing and delivering structured training programs, certification curricula, or technical learning pathsOutstanding written and verbal communication skills with effective presentation abilities; comfortable presenting to both small partner groups and large internal audiencesProficiency with content authoring and delivery tools such as LMS platforms (e.g., Docebo, TalentLMS), e-learning tools (e.g., Articulate 360, Camtasia), and presentation softwareStrong project management skills with the ability to manage multiple content workstreams, stakeholders, and deadlines simultaneouslyWillingness to travel to partner sites, industry events, and Verkada offices as needed (estimated 15–25% travel)PreferredPrior experience in physical security, video surveillance, access control, or adjacent industries (building automation, IoT, smart buildings)Hands-on experience working with or enabling channel partners, integrators, or managed service providersExperience with Salesforce, Highspot, Seismic, or similar sales enablement and content management platformsFamiliarity with cloud-based security platforms and SaaS go-to-market modelsIndustry certifications are a plus: Network+, Security+, CCNA, AWS Solutions Architect, PSP, CPP, or equivalentExperience with video editing, multimedia production, or graphic design for technical contentUS Employee BenefitsVerkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plansNationwide medical, vision and dental coverageHealth Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving optionsExpanded mental health supportPaid parental leave policy & fertility benefitsTime off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick timeProfessional development stipendWellness/fitness benefitsHealthy lunches provided dailyCommuter benefitsAdditional InformationYou must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this timeThis role requires that you be based out of Verkada HQ in San Mateo, CA and on-site 5 days a week. Occasional travel to partner locations, regional offices, and industry events is expected.Annual Pay RangeAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).Estimated Annual Pay Range$160,000 - $210,000 USDVerkada Is An Equal Opportunity EmployerAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.Your application will be handled in accordance with our Candidate Privacy Policy. Annual Pay RangeAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).