CREW LEAD

Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy's Hamburgers is looking for you to join our outstanding team! The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy's standards and protocolsCollaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discriminationAssist Unit Manager in selection and hiring of crew membersPerform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days offResolve customer incidents, complaints; handle media inquiriesAssist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparationEnsure all staff members are aware and comply with restaurant security and surveillance practicesCash drawer management to include cash drawer and safe reconciliation, daily inventory, manager's authorization card completion, insert close, crew & office food, gift certificates, coupons and discountsNotify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveriesAssist in weekly inventory and weekly close proceduresAssist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc.Supervise maintenance upkeep of equipment-refrigeration, HVAC, fire extinguishers, equipment cleaning servicesExpert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steamstations, cashier and janitorial duties according to Company standardsAssist as needed on prep work, machine setup, breakdown, and sanitation processesSuccessfully complete mandated harassment training and restaurant Assistant Manager training and test; including certification of chilipreparation, operations of food slicer and processing equipmentRespect customers, management and other employees; interact with customers in a pleasant and upbeat fashionFollow food safety proceduresDemonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learnDemonstrate a high level of quality of work, attendance and appearanceAdhere to all Company policies, procedures and safety regulationsAdhere to all local, state and federal lawsPerform other duties assigned by manager related to your positionWhat's in it for you?Health benefits (regular full-time status)Vacation PaySick LeaveEmployee Meal ProgramDiscretionary BonusGrowth opportunitiesOriginal Tommy's is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.