Printing Customer Service Representative

Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience.DutiesGreet and attend customers as soon as they walk into Copy DoctorRespond to customers inquiries in a timely, courteous and professional manner.Address customer complaints and seek the input of Manager when the matters cannot be resolvedAssist customers in the self-service areaCheck out customers at the cash registerFill job order sheet per Copy Doctor procedureDevelop estimates and quotations using the Point of Sale System.Call customers to gather input to quote a print job, as well as to notify customers when jobs are readyFile completed jobsCreate shipping labelsPrint basic ordersFinish jobs by cutting, binding, punching, laminating and folding.Performs store closing activities such as organizing and cleaningQualificationsFriendly, energetic and positive attitude are essential!Well organized and detail orientedProfessional, personable phone etiquetteProficient in Microsoft Office (Outlook, Word, Excel)Excellent verbal and written communication skillsAble to lift 50 pounds or moreAbility to stand for long periods of timeMinimum High School or GEDJob Type:Part TimeScheduleMonday-Friday20-25 Hours per week