Director of Operations - 250189

Director of OperationsLocation: Los Angeles, CA 90033Salary: $115,000 - $140,000 (Based on experience)Status: Full-Time - Monday – Friday, 8am – 5pmPosition OverviewAs the Director of Operations, you will lead the day-to-day activities of a Federally Qualified Health Center (FQHC). This role is the primary business driver for clinic growth, overseeing all operational and financial aspects while ensuring the delivery of high-quality, cost-effective patient care. You will work in close partnership with the Medical Director to lead clinical and administrative staff in a team-based environment.Key ResponsibilitiesStrategic Leadership & GrowthDrive clinic growth and success by communicating organizational vision and objectives to staff.Monitor Medi-Cal HMO enrollment and utilization; plan facility expansions or enhancements as needed.Enhance health center visibility through community involvement and professional organizations.Operational ExcellenceManage patient flow, provider scheduling, and appointment software accuracy.Ensure clinic compliance with HIPAA, regulatory standards, and quality measures.Oversee facility maintenance (indoor/outdoor) and perform quarterly facility reviews.Facilitate monthly staff meetings and implement corrective action plans post-audit.Financial & Administrative ManagementPrepare annual operational budgets and capital equipment lists; justify variances and control costs.Monitor cash collections, perform weekly deposits, and manage the deposit book.Oversee office supply procurement and check reimbursement processes.Review and approve staff timesheets and submit daily census/encounter forms to billing.Staff & Patient RelationsPerform staff evaluations, annual health clearances, and clinical competency assessments.Provide coverage for front office staff as needed to maintain smooth clinic flow.Manage patient satisfaction programs (surveys, grievances) and follow up with Medi-Cal HMO clients.Required QualificationsEducation: Master’s degree in Healthcare Administration (or related field) OR a Bachelor’s degree with 3+ years of healthcare management experience.Language: Bilingual/Bi-cultural (Spanish/English) required.Technical Knowledge: Strong understanding of Federal, State, and local funding for health services (FQHC/Medi-Cal environment preferred).Communication: Ability to work effectively with staff and patients from diverse socio-economic and cultural backgrounds.Logistics: Valid driver’s license and daily access to a vehicle.