Intake Coordinator/Office Support

We are seeking a compassionate, organized, and detail-oriented Intake Coordinator to join our growing mental health practice team on a part-time basis (15–20 hours per week).The ideal candidate is bilingual in English and Spanish, has experience using SimplePractice, and possesses strong interpersonal and organizational skills. This role serves as the first point of contact for prospective clients and plays an essential role in ensuring a smooth and supportive onboarding experience. ResponsibilitiesRespond to new client inquiries within 24 business hoursMonitor and return voicemail messages in a timely and professional mannerManage prospective client onboarding in SimplePracticeUpload and maintain intake documentation and client recordsCoordinate communication between clinicians and prospective clientsSchedule 15-minute consultations and intake appointmentsReview clinician availability and assist with caseload matchingSend intake forms, welcome emails, and client communicationsConduct insurance benefits verificationCollaborate with the billing team regarding insurance, benefits, and client account coordinationManage waitlists and follow-up communications with prospective clientsEnsure all administrative actions are documented appropriatelySupport a welcoming, responsive, and client-centered intake experience In-Office Support ResponsibilitiesMaintain shared office spaces and ensure they remain welcoming and organizedRefill and monitor coffee/tea station, water cooler, and snacksEnsure basic office supplies are stocked QualificationsExperience with SimplePractice preferredBilingual in English and Spanish strongly preferredStrong written and verbal communication skillsExcellent organizational and time management abilitiesAbility to handle sensitive and confidential information professionallyComfortable working independently and collaborativelyExperience in mental health, healthcare administration, or client coordination preferred SchedulePart-time: 15–20 hours per weekHybrid/in-person availabilityFlexible scheduling available