Manager, Project Management Office

SummaryThe Manager, Project Management Office (PMO) is accountable for leading and maturing the Project Management Office that delivers technology focused initiatives across the applications and data ecosystem. This role provides direct leadership to Project Managers and Business Analysts, institutionalizes PMO standards, and ensures consistent, predictable delivery of complex technical initiatives—including those spanning enterprise applications such as Workday, Salesforce, reporting/analytics, and data platforms.The Manger, PMO balances hands on leadership, governance, and cross functional influence, partnering closely with IT leadership, architecture, data, reporting, and increasingly business-owned application teams to ensure initiatives are delivered with clarity, discipline, and measurable outcomes.Reporting Relationship Reports to: VP of Enterprise Applications Works closely with: Application owners (IT and business‑aligned) Enterprise/Data Architecture Reporting & Analytics Security, Compliance, and Governance bodiesDuties and FunctionsPMO Leadership & People ManagementProvide day‑to‑day leadership, coaching, and performance management for PMs and BAs.Build a high‑functioning PMO culture focused on accountability, transparency, and delivery quality.Set clear expectations for role boundaries, ownership, and decision‑making across PM and BA functions.Mentor team members on technical project delivery, stakeholder management, and organizational standards.PMO Standards, Governance & MaturityOwn, enforce, and continuously improve PMO standards, including:Project intake and triagePlanning and estimationRequirements and scope managementStatus reporting and executive visibilityRisk, issue, and dependency managementProject closure and outcomes reportingOperationalize and scale standards already developed within the organization, ensuring:Consistent adoption across teamsPractical application (not “process for process’ sake”)Audit‑defensible documentation where requiredServe as the primary steward of PMO templates, artifacts, and delivery playbooks.Delivery Oversight & Portfolio ExecutionProvide oversight and direction for technical delivery initiatives, ensuring:Projects are appropriately scoped, planned, and resourcedDependencies across applications, data, and reporting are identified earlyDelivery risk is actively managed and escalated when necessaryPartner with Application and Platform leaders to coordinate delivery across the organization.Balance delivery agility with enterprise governance, supporting hybrid Agile / Waterfall models as appropriate.Planning, Tooling & Execution AlignmentEnsure effective and consistent use of PMO tooling, including:Microsoft Project for integrated planning, sequencing, and dependency managementAzure DevOps / Azure Boards for execution tracking, backlog management, and delivery transparencyMaintain alignment between long‑range planning, active delivery, and execution‑level work.Establish and monitor delivery health metrics (schedule predictability, scope stability, risk trends).Cross‑Organization PMO InitiativesSupport broader PMO initiatives beyond the core apps environment as organizational needs evolve, including:Enterprise delivery maturity assessmentsIntake governance improvementsStandardization across technology domainsAct as a trusted delivery advisor to technical and business leaders for complex or high‑risk initiatives.Stakeholder Leadership & CommunicationServe as a senior‑level escalation point for delivery risks, scope decisions, and resourcing challenges.Translate technical delivery realities into clear, executive‑ready communication.Build strong partnerships with business stakeholders as technology ownership becomes more federated, particularly in platforms like Salesforce.Leadership CompetenciesDelivery discipline: Drives consistent execution without unnecessary bureaucracy.Influence without friction: Works effectively across IT and business ownership models.Standardization leadership: Builds standards people actually follow.Systems thinker: Understands cross‑platform, cross‑team dependencies.Calm under pressure: Handles escalations, ambiguity, and competing priorities with clarity.Success Measures (First 6–12 Months)PMO standards are consistently adopted across technical projects.Improved delivery predictability and reduced late‑stage scope rework.Clear visibility into project health, risks, and dependencies for leadership.PMs and BAs operate with consistent expectations and high confidence.Strong partnership established with application and business leaders, including Salesforce stakeholders.Education and Experience 8–12+ years of experience in project/program management or PMO leadership within a technology environment. Prior experience managing Project Managers and/or Business Analysts. Strong background delivering technical initiatives, including applications, data, and reporting programs.Preferred Requirements Experience delivering or governing work within enterprise SaaS platforms. Familiarity with data and reporting ecosystems (Power BI, data warehouses, integrations). Exposure to compliance‑driven or audit‑sensitive delivery environments.Knowledge/Skills/Abilities (KSA)Position Scope & Leveling NotesThis is an individual‑contributor leader role with people management responsibilities, expected to operate with a high degree of autonomy and judgment. The role emphasizes execution excellence, governance maturity, and organizational enablement rather than portfolio administration alone. Hands‑on experience with:Microsoft ProjectAzure DevOps / Azure Boards Demonstrated success designing, implementing, and enforcing PMO standards in a growing or maturing organization. Proven ability to operate effectively in hybrid delivery environments (Agile/Kanban/Waterfall).Supervisory Responsibilities Direct reports: Two Project Managers One Business AnalystWork Environment/ConditionAn indoor office space with proper lighting and climate-controlled setting.Physical DemandsProlonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.AcknowledgementLoyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.I attest that I can perform the essential job functions as outlined in this job description with or without any reasonable accommodation(s). I understand if I want to inquire about or seek reasonable accommodations, I am required to contact Human Resources at HR@loyalsource.com.I acknowledge that I have read and understand the essential job functions, work environment/conditions, exemption classification and physical demands set forth in the job description provided for my position.