Outbound Call Center Representative

FTS Has partnered with one of Rochester's largest locally owned organizations, looking to hire customer service representatives! Schedule: Monday - Friday 11:00 am - 8:00 pm HYBRID 2 days remote! Why Work Here: Flexible Hybrid Scheduling (2 days remote!) Career Growth Potential Company Culture Responsibilities: Calling existing clients and working to develop payment plans Providing quality customer support to service clients Entering and updating relevant customer information into database Identify and address customer needs, provide product information, and handle inquiries effectively Meet or exceed individual and team performance targets, including call volume, conversion rates, and customer satisfaction Qualifications: 1+ year of customer service experience Willingness to learn Microsoft Office applications and other programs Excellent communication skills Job Type: Full-time Pay: $19.00 - $20.00 per hour Expected hours: 40 per week Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Shift: Evening shift Work Location: In person