Contact Center Representatives

We are a purpose-driven staffing firm focused on connecting exceptional talent with organizations where they can thrive. Guided by the principle "Driven by People. Powered by Purpose," the company delivers customized workforce solutions that align with businesses' unique needs and goals. Known for its people-first approach, Cure Consulting Solutions aims to build long-term, impactful relationships between talent and organizations. Their mission is to empower businesses and improve lives through purpose-driven staffing solutions.Our client is growing by leaps and bounds, and is looking to add several Contact Center Representatives to their team. Our client was founded in 1926 and has a strong footprint in the financial services and insurance industry across the region. They are also a people-first organization and provide competitive base pay, and a full suite of benefits including 100% employer paid benefits and premiums!Contact Center RepresentativesBase Pay: $24.00/hr.Daily Shift Schedule: Monday through Friday (8:00AM to 5:00PM)Quarterly Bonus: Eligible to receive up to 20% Quarterly Bonus' on top of base pay.Medical / Dental / Vision / Life Insurance: 100% Employer Paid Premiums & Coverages!Role Description:The Contact Center Representative position is a full-time on-site role located in Rochester, NY. This role involves managing high volumes of inbound and outbound calls, providing excellent customer service, and addressing customer inquiries efficiently. Responsibilities include resolving customer complaints, fielding inbound calls nationwide, maintaining accurate records of conversations in CRM Software System, and ensuring a positive customer experience. The Contact Center Representative will also collaborate with team members to meet service standards and company objectives.Qualifications:Must have prior experience in call center, customer service, contact center representation and customer support positions, resolving customer complaints, issues, and managing 100 calls a dayAbility to achieve and maintain high levels of Customer SatisfactionStrong Interpersonal Skills, including the ability to communicate and listen effectivelyProficiency in Computer Literacy, including familiarity with CRM software and MS Office Suite Software, required.Organizational skills and attention to detailAbility to multitask in a fast-paced environmentHigh school diploma or equivalent required; additional education, highly desired.Awards & Certifications in customer service and/or support, are advantageous