Collections Specialist
About Us:We are the largest privately owned legal support services firm in Georgia. We have an excellent reputation in the legal community which is matched with our excellent office culture. We proudly placed in ABC's Best Places to Work for four years and placed first in the medium-sized business category in 2020. We strive to keep our quality, reputation, and culture as we grow.Role DescriptionWe are seeking a detail-oriented and resourceful Collections Specialist to join our team. This role goes beyond traditional accounts receivable collections and requires strong investigative skills, critical thinking, and professional relationship management. The ideal candidate understands how to balance effective collections practices with maintaining positive client relationships in a service-driven legal industry.The Collections Specialist will be responsible for researching outstanding invoices, identifying the correct responsible parties, coordinating with law firms and legal professionals, and ensuring timely payment while preserving long-term client partnerships. ResponsibilitiesManage and follow up on outstanding invoices in a professional and timely mannerInvestigate and determine the correct billing party for court reporting and litigation support servicesResearch law firms, attorneys, insurance carriers, and third-party entities to identify responsibility for unpaid invoicesTrack down attorneys or contacts who may have moved firms or changed rolesReview job records, ordering information, and case details to resolve billing discrepanciesCommunicate with law firms, legal assistants, accounting departments, and attorneys regarding payment status and invoice questionsMaintain detailed and accurate documentation of collection efforts and account activityCollaborate with internal scheduling, production, and billing teams to resolve account issues efficientlyPrioritize collections efforts strategically, recognizing the importance of maintaining strong relationships with high-volume and long-standing clientsEscalate accounts appropriately while exercising sound judgment and professionalismAssist in improving collections workflows and identifying recurring billing issues QualificationsMinimum of 2 years of previous collections and accounts receivable experience, preferably within the service industryStrong investigative and problem-solving abilitiesExcellent verbal and written communication skillsAbility to navigate sensitive client conversations professionally and diplomaticallyStrong organizational skills with the ability to manage multiple accounts and deadlinesAbility to research and locate updated contact or firm information independentlyHigh level of professionalism, discretion, and attention to detailProficiency with billing systems, Microsoft Office, and online research toolsExperience working with law firms, legal vendors, or professional service environments is a plusIdeal CandidateThe ideal candidate is persistent, analytical, and relationship-focused. They understand that successful collections in the legal services industry require both accountability and business awareness. This person knows how to pursue payment firmly and consistently while maintaining strong client relationships and protecting the company’s reputation.Benefits:Health, dental, and vision insurance coverage.Retirement savings plan.Professional development opportunities.A positive and collaborative work environment.Work Setting:In-person at the Atlanta, GA (Chamblee area) location.As an equal opportunity employer, Gallo Legal Services does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in its employment.