Guest Service Agent

Guest Service Agent Join Our Team and Make a Sustainable Impact! At Legacy Vacation Resorts, our core values are people-centric, forward-acting, experience-focused, and environmentally-driven. Join us to: Foster meaningful connections in a supportive environment where the person is the core of every decision. Drive innovation and shape the future of hospitality by daring to take risks and embracing change. Create unforgettable moments for guests and personal growth for our team by delivering great experiences to all. Lead in sustainable practices and maximizing our actions to minimize our impact on the environment. Join us and be part of a team dedicated to exceptional hospitality and environmental stewardship. Apply now and help us create a brighter, greener future! POSITION SUMMARY:The Guest Service Agent provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience Essential Functions:Timely and accurate check-in/check-out guests Provide courteous, professional guest service, and resolution of all guest inquires Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, "The Six Principles" of the front office Provides information on the resort, amenities, activities, local area attractions, events, and directions, etc. Answers all incoming calls following the phone etiquette on the Front Office Standards Manual Learn resort software and be able to post transactions in RCC as necessary Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls Complete cash and credit card transactions accurately and efficiently Communicates accurate information of room moves, status in the systems and to departments affected Constant communication with the Housekeeping department for room status updates Reconciliation of the assigned cash bank during shift Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral Complete various additional tasks and assignments as needed SKILLS & ABILITIESEducation: High School Graduate or General Education Degree (GED) Experience: Previous customer service or hospitality experience Computer Skills: Must have knowledge of Microsoft Office Other Requirements: Must have a flexible schedule as schedules are determined based on the needs of the business Benefits: Dental, Vision, and Life offered