Shop Service Technician I

The Shop Service Technician troubleshoots, diagnoses, repairs, and completes preventive maintenance on portable residential generators, engines, and related equipment. This position has a high level of customer interaction.ResponsibilitiesDiagnose, troubleshoot, repair, and perform maintenance on equipment according to standard procedures in an efficient manner.Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments.Work cohesively with internal and external customers to ensure complete satisfaction with time and service.Serve as a technical resource for peers.Train and educate customers on use of equipment and value of products and services provided.Load and unload equipment.Refill gasoline, oil and other liquids for the Field Service Technicians as required.Maintain cleanliness and organization of shop area.Attend factory training on equipment and obtain successful completion of factory certification.Maintain accurate records of all services performed, expenses, and bill-able hours.Adhere to all safety requirements and regulations.This position reports to a specified Wolverine location.A commitment to the Company’s core values of honesty, integrity, hardworking and a positive attitude.Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Minimum QualificationsMust have a high school diploma or equivalent1+ years of experience in repair, installation, maintenance and troubleshooting of generators, engines, or related equipment; experience with Generac, Cummins, Onan, Kohler, and/or Cat preferredPhysical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.