General Production Manager

A well-established, highly successful and rapidly growing Midwest-based home remodeling leader seeks a dynamic, results-driven, Installation Management professional who excels in driving excellence in branch installation operations, logistics/fleet management, process improvement, and industry-leading customer service.The ideal candidate is a leader, critical thinker, and creative problem solver with experience managing all aspects of an Installation facility. This is a person with the experience and understanding of installation management and managing the logistics of a warehouse, but also with the business acumen and analytical ability to drive results for the entire branch.Position OverviewThe General Production Branch Manager will work closely with the Regional Production Manager on the Branch's overall operation excellence, facilitating our processes and contributing to ongoing improvement and growth for all employees working within the branch. If you are a skilled and experienced Installation Management leader with the knowledge, experience, and individual drive to make our vision a reality, let's connect.Key Personal and Professional Attributes Analytical, Process-Driven & Technology-Oriented - You are wired for efficiency and data-driven decisions made easier and better by leveraging technology. Disciplined - You take ownership of results and are committed to doing whatever it takes to get them, while never compromising your integrity or that of our CompanyDedicated - You're in it for the long haul. You celebrate short-term gains but have the patience and poise for the marathonSteady - You are cool under pressure. You can navigate stressful situations with poise. You're the consummate logical decision makerInclusive - You value people and champion their growth. You have no trouble delegating and developing people to be their best. You lead versus always needing to do but aren't afraid to roll up your sleeves and jump in the action personallyCore ResponsibilitiesOperational & Service ExcellenceManage all production-focused and operational functions for the assigned regionManage region field operations and staff to ensure efficiencies and optimizationManager Installer Partners at 125% of capacityLead and support continuous process improvement initiatives to drive growth, hit revenue and COGS goals, and protect and advance our Company reputationManage and review labor submissions from Installation PartnersCollaborate with our Installation Partners for performance objectives to own and execute the installation revenue expectations and ensure targets are achievedEnsure and own the 5-Star Customer Experience and drive the team to exceed regional targets for customer satisfaction metricsResolve all escalated customer complaints and collectionsPartner with our Project Managers to ensure alignment and smooth transition to orderingPartner with Sales Managers to resolve customer issues and deliver on customer experienceEffectively collaborate and manage our Installation Managers, Installation Administrators, Warehouse Managers, and Service Technicians to ensure consistency in employee and customer experienceContinuously challenge and mentor your team. Seek to identify and develop the next leader to support the growth of our team and our businessTrack and manage materials delivery to ensure job calendar execution and timelinessPerform field visits with our Installation PartnersQualificationsRequiredAssociate or bachelor’s degree in construction, business management, or related fieldMinimum 5 years of Residential Construction, Production, or Installation Management experienceProven leader with excellent written and verbal communication skillsStrong computer skills, including Microsoft Windows and Office (Outlook, Excel, Word), Inventory Management Systems, and Customer Relationship Management systems (CRMs)Analytical and keen problem-solving skillsAbility to interact with Executive ManagementHighly organized and results-drivenWhat We Offer:We offer a long-track record of stability, incredible success, and lucrative growth opportunities for the right individual. The compensation and benefits package for this position are highly competitive and include health/vision plan options, paid Holidays, ample vacation time, 401K benefits, and more.Highly competitive compensation packageGenerous time-off benefits, including company HolidaysHealth, Dental, Life insurance options401K Retirement SavingsAFLAC Supplemental InsuranceHigh level of autonomyAbility to work independentlyProfessional work environmentState-of-the-art technology tools and resourcesBacking of 35-year-old proven Industry leaderCollaborative, driven, entrepreneurial environmentAbout ImproveIt Home Remodeling:Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, OH; Dayton, OH; Cincinnati, OH; Louisville, KY; Lexington, KY; Southern Indiana, and Nashville, TN. We specialize in replacement windows, bathroom remodeling, walk-in safety tubs, and kitchen remodeling. BBB-Accredited with an A+ rating and 23-time Consumers’ Choice Awards Winners, and one in four customers is a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities.Powered by JazzHR83psz7mFsL