Sr Technical Training Specialist

Job Title: Senior Technical Training SpecialistDepartment: TrainingLocation: Within Segra footprint (preferred: Kansas City or Charlotte metro)Job SummaryThe Senior Technical Training Specialist is responsible for the development, coordination, and delivery of advanced technical training programs for Operations, Network Operations Center (NOC), and Engineering teams. This role partners closely with senior Operations, NOC, and Engineering leaders to conduct in-depth training needs analyses and translate complex technical requirements into structured, progressive learning pathways.The Senior Technical Training Specialist designs and delivers technically rigorous training content, including instructor-led sessions, virtual labs, simulations, e-learning modules, and certification-aligned curricula. This role facilitates complex training for experienced operations specialists, NOC analysts, and engineers, serves as a project manager for assigned technical training initiatives, and mentors junior training specialists while collaborating with cross-functional subject matter experts to continuously enhance training effectiveness and accuracy.Key ResponsibilitiesDevelop and deliver advanced technical training programs aligned to company and departmental goalsFacilitate in-person and virtual training for new hires and experienced employeesServe as a subject matter expert (SME) for technical training facilitation and course developmentPartner with departmental leaders to assess training needs and ensure effective deliveryAct as training lead for assigned technical training projects and initiativesMentor peers and training clients on systems, tools, and operational processesManage and support sales and operational enablement tools to maintain utilization and effectivenessDesign, build, and maintain training programs and curricula within the Learning Management System (LMS)Ensure accurate tracking of training participation and completion in LMSCollaborate with training team members to fulfill complex training requestsIdentify opportunities to improve training ROI and overall effectivenessSupport administrative tasks and special projects as assignedMaintain a positive, collaborative learning environmentQualificationsEducationHigh School Diploma required; Bachelor’s degree preferredExperienceMinimum of 5 years of relevant technical training or operational experienceDeep knowledge of outside plant (OSP) fiber construction methods, including aerial and underground builds, splicing, testing, and civil infrastructureCCNA-level network knowledgeExperience with DWDM equipment and Network Operations Center environmentsStrong understanding of fiber network architectures (PON, Active Ethernet, FTTx, backbone, middle-mile, and last-mile designs)Ability to read and develop construction prints, fiber route maps, splice schematics, as-builts, and redlinesExperience with field testing tools, methodologies, and quality standardsFamiliarity with permitting, inspections, and construction quality requirementsStrong documentation skills for SOPs, MOPs, playbooks, lab guides, and checklistsPreferred ExperienceCommand-line experience with network equipment (Cisco, Ciena, Juniper, Adva, Nokia)Experience with voice/network operations platforms (e.g., Five9)Extensive use of virtual training platforms (Zoom, Microsoft Teams, Webex)Proficiency in Microsoft Office toolsExperience translating engineering standards into practical training contentExperience embedding safety practices into training programsExperience with compliance assurance, skills assessments, auditing, and ride-alongsExtensive experience with Learning Management Systems (LMS)Moderate experience with video developmentKey CompetenciesStrong passion for learning and technical trainingSafety-first mindset with ability to demonstrate tasks safely in field environmentsStrong verbal communication skills with ability to explain complex technical concepts clearlyCritical thinking and problem-solving skillsExcellent organizational and time management abilitiesExceptional attention to detailAbility to work independently while leading initiativesAbility to manage multiple projects in a fast-paced environmentStrong collaboration and teamwork skillsModerate travel requiredAbout Segra:Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions. Benefits Overview:Segra offers a very robust benefits package to our full-time employees, some of which include:Medical, dental, vision insuranceLife insurance401(k) matchTuition and gym reimbursementsVacation/PTO, paid holidays, floating holidaysVolunteer days, parental leave Our Commitment to Equality:Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Salary Range: $74,329 - $92,925 Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.