Desktop Support Technician

*Description*Looking for a Desktop Analyst for a long term contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely.The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.Issues Management and ResolutionAnalyze issues and formulate solutionsTroubleshoot system, application and hardware issuesEnsure customer is updated on ticket progressWork directly with customers to solve problemsUtilize internal IT Knowledge Base to both provide and find solutions to known issuesUse external information to research and resolve issues when neededConsistently update the ticket tracking system with status and fixesProperly escalate issues to necessary parties as requiredSystem AdministrationPerform routine system maintenance on laptops and desktopsTrack computer assets according to organizational standardsPerform backups and restoresPerform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.Perform installation and configuration of software including operating system, patches, and 3rd party products.Maintain established computer standards and participate in testing new standards*Skills*Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting*Top Skills Details*Mac, Windows, Office 365, Executive Support, C-Level,Active directory,Imaging*Job Type & Location*This is a Contract position based out of Birmingham, MI.*Pay and Benefits*The pay range for this position is $28.00 - $30.00/hr.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a fully onsite position in Birmingham,MI.*Application Deadline*This position is anticipated to close on Mar 31, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.