Resort Assistant Manager

Job TypeFull-timeDescriptionCragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience-oriented Resort Assistant Manager. This is a perfect position for someone who is seeking Leadership Development and Career Growth Opportunities in a beautiful and growing hospitality setting!Position Overview:This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making through daily guest interaction and real-time operational oversight. The RAM regularly serves as Manager on Duty (MOD), leading evening operations and facilitating collaboration across teams.Main Duties and Responsibilities:Lead evening resort operations through walkthrough, mentoring department leaders, and resolving operational issuesCoach and support team leaders to ensure smooth operations and strong guest serviceAnticipate and resolve guest concerns, modeling professional service recoveryFacilitate the daily 330pm operation meetingsServe as primary decision-maker during incidents or emergenciesPromote a positive and collaborative culture through various employee engagement activitiesSupport Security & Transportation team to ensure proper staffing for operations and eventsSupport training and emergency preparedness initiativesIdentify opportunities to improve efficiency and maximize revenueRespond to and document guest and employee incidents accuratelyAll other related duties as assignedRequirements2-4 years of hospitality or resort experience (supervisory preferred)Strong desire for career growth into hospitality leadership rolesProven leadership and communication skillsGuest-focused mindset with strong problem-solving abilitiesFlexibility to work evenings, weekends, and holidaysStrong computer and technology proficiencyFull Time BenefitsMedical, Dental and Vision InsuranceSupplemental Life Insurance(s)401k with discretionary matchCompetitive PTO packageIncredible Golf Discounts at Legacy CoursesDiscounts on Dining, Lodging, Apparel, Rentals, Free use of indoor pool, pickleball courts, etc)This position is ideal for ambitious hospitality professionals seeking broad operational exposure, leadership mentorship, and a clear pathway for career advancement into roles such as Operations Manager, Guest Experience Director, or General Manager. Join our growing and LEGENDARY team!Salary Description