System Operator II

System Operator II Region 9Kapsch TrafficCom is seeking highly motivated, detail-oriented individuals to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator II is responsible for monitoring traffic conditions, coordinating incident response, and ensuring the efficient operation of the TMC.This role requires detailed familiarity with TMC daily operations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purposes of all Intelligent Transportation System (ITS) elements and be capable of independently following established procedures and direction.A System Operator II is expected to maintain strong familiarity with regional roadways and the location of all Region 9 ITS elements. The operator will independently operate the TMC's Advanced Traffic Management Systems (ATMS), receive and coordinate departmental responses to roadway concerns, and work with NYSDOT maintenance crews during snow and ice operations.The System Operator II is responsible for maintaining accurate records of incidents, roadway concerns, and call logs in both paper and electronic formats. Operators II serve as the Quality Assurance/Quality Control (QA/QC) authority within the TMC, ensuring the accuracy, completeness, and reliability of operational information, reports, and communications in accordance with TMC policies and guidelines.Organizational Relationships:Reports to the System Operator III, Consultant Project Manager and the NYSDOT TMC Director.Minimum Qualifications:Education and Experience:Associate degree or higher; ORMinimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); ORTwo years of full-time employment meeting the qualifying experience, ANDMust possess a valid driver's license.Knowledge Skills and Abilities:Candidates for this position must be proficient in the following areas:Strong oral and written communication skillsComputer proficiency, including Microsoft Office applications and spreadsheetsAbility to work effectively with co-workers and NYSDOT staffAbility to read and use roadway maps and knowledge of roadway elements, specifically local roadwaysHigh attention to detail with strong organizational and record-keeping abilitiesAbility to multitask and prioritize in a fast-paced, time-sensitive environmentQualifying Experience:Experience in one or more of the following areas:Operations Dispatching with agencies such as:Transportation (DOT, trucking, tow, transit, rail)Fire, Police, EMS, 911 operationsMilitaryFirst responder or military experienceTMC operations experienceCCTV monitoring for:Federal/state/city government agenciesState gaming commissionsAlarm/security companiesCustomer service call center experienceSupervisory or management experienceDesired Qualifications:It is desired that candidates for this position also be proficient in the following areas:Strong organization and interpersonal skillsAbility to perform with minimal supervisionAbility to cope with stress and perform in a cooperative team environment with the Client.Shift: $27/Hour + Benefits. Days and Hours are TBD.