Field Engineer 4

Job Summary The Field Engineer will be responsible for providing on-site hardware repair and support for laptops, desktops, and related peripherals across assigned metro and surrounding areas. The role involves performing break-fix tasks, replacing components, completing unit swaps, and ensuring timely closure of service tickets while maintaining strong customer service standards. Key Responsibilities Perform hardware repairs on laptops and desktops, including replacing hard drives, motherboards, keyboards, and other components. Complete full unit swaps and repair or replace computer peripherals as needed. Travel within the metro and surrounding areas to service assigned repair requests. Utilize company-provided tools and systems to close service tickets in real time. Provide reliable, timely, and professional on-site support to meet service expectations. Required Qualifications 1+ years of hands-on experience with laptop and desktop break-fix tasks. General knowledge of laptop and desktop hardware and software, including basic understanding of Microsoft applications. Ability to troubleshoot and resolve basic hardware or software issues as directed. Reliable transportation and valid vehicle insurance for travel within the service area. Ability to meet any required client or government clearance standards. Ability to pass police or criminal background verification if required. Preferred Qualifications Experience building or assembling computers. Experience supporting PC peripherals and related equipment. Education: High School