Fixed Operations Coordinator

For a quick application text APPLY1 to 82174About Dent WizardDent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.Fixed Operations Coordinator Job DescriptionReporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process.Essential Duties & ResponsibilitiesLeadershipWorks with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needsHires new Technicians and coordinates the smooth transition through orientation into regular serviceShares methods, aids, and techniques to enhance Technician performanceProactively addresses performance deficiencies and takes steps to correctWrites development plans when necessaryAdministrativeDelivers superior administrative services to customers and employees within established timeframesLeads the implementation of high-quality administrative and organizational processesPrioritizes, logs, and tracks operational workflow for use by all shop(s) employeesManages billing and invoicingDevelops and maintains positive and productive relationships with customersAnswers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls qualitySubmits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progressCoordinates repair estimatesPerforms ADAS ScansCreates reports, responds to information requestsCompletes general administrative activities including answering phones, fax, data entry, ordering supplies, etcReinforces Company expectations regarding professionalism ie. customer service, quality, dress codeMay act as direct supervisor in the absence of a Fixed Operations ManagerMaintains confidentialityOther duties as assignedRequired QualificationsExperience in an administrative support roleAbility to prioritize assignments from multiple managersProficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)Credible and persuasive communication styleSelf-motivated with the ability to complete assignments autonomouslyPreferred QualificationsWorking knowledge of NetSuite and AdobeThe compensation offered for this position will depend on qualifications, experience, and geographic location.The starting compensation is expected to be:$25.00 - $28.00/ hourWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.* ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.