Senior Director, New Service Partner Experiences

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: In this impactful New Service Partner Experiences, Senior Director role, you will lead the function of setting up New Services strategy and vision which includes driving Partner Development from concept to launch in collaboration with our service planning team in our global headquarters office. You will report to our Vice President in North America but be a daily partner to our team members across the globe. As the Senior Director of New Service Partner Experiences, you will: Set priorities to align with the platform business strategy direction. Utilize expertise in collaborative decision making with various stakeholders, including the business team, development team, and the HQ's product management team (service planning team). As a senior leader, you will cover our service standards, execution of strategic initiatives and long-term plans while partnering successfully domestically, regionally and globally. The impact you will have includes enhancing UX, technological advancements, market trend analysis and adaptation. You will partner with the LG Smart TV Service Experience Team which leads product innovation, providing better user experiences and enhancing market competitiveness. You will utilize Innovative ideas and build relationships across the company and with external partners to ensure successful growth of New Services and Experiences within Smart TV. Qualifications: Experience successfully conducting customer research including Usability Testing & Interviews. Track record of developing innovative products, and successfully launching them. Proven experience using data and quantitative research methodologies to inform decision-making across the entire product design process. Ability to think strategically and at the same time stay on top of tactical execution in an agile environment with rapid iterative capability building. Experience working with multiple teams across different geographies. Domain expertise in media & entertainment industry This role is expected to spread and enhance the overall capabilities of the organization including our HQ in Seoul, Korea and will travel there often. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.