Front Desk

Job Description Benefits:401(k)Employee discountsFlexible scheduleFree food & snacksFree uniformsPaid time offTraining & developmentWellness resourcesOpportunity for advancementBonus based on performanceAt The NOW Massage Rancho Santa Margarita, we believe self-care isn't a luxuryit's essential. Every day, our guests walk through our doors looking for a moment to reset, recharge, and reconnect with themselves. As an Experience Guide, you'll play a vital role in making that happen. More than a front desk position, this is an opportunity to create meaningful connections, deliver exceptional hospitality, and become part of a team that genuinely cares for both our guests and one another. As an Experience Guide, you are the face of The NOW. You create the first smile, the warm welcome, and the lasting impression that keeps guests coming back. You'll help guests discover the benefits of regular massage, guide them toward wellness memberships that fit their lifestyle, and create an experience that feels personal, thoughtful, and elevated from beginning to end. Every interaction is an opportunity to make someone's day better. What You'll Do: Create Exceptional Guest ExperiencesWelcome every guest with genuine warmth and hospitalityEnsure a seamless check-in and check-out experienceBuild relationships with members and guests of our Rancho Santa Margarita communityAnticipate guest needs and create memorable experiences that inspire loyaltyInspire Wellness & Drive ResultsEducate guests on our massage services, enhancements, memberships, and retail offeringsConfidently recommend products and services that support each guest's wellness journeyHelp guests experience the value of consistent self-care through membership enrollmentContribute to boutique sales goals while maintaining a guest-first approachSupport Boutique OperationsSchedule and manage appointments with accuracy and attention to detailAssist with opening and closing proceduresMaintain the beautiful, calming environment that The NOW is known forPartner with leadership to improve processes and elevate the guest experienceBe a Valued Team MemberSupport Massage Therapists and fellow Experience Guides throughout the dayFoster a positive, collaborative, and uplifting work environmentContribute to a culture where kindness, accountability, and teamwork thriveWhat We're Looking ForA positive attitude and genuine love for helping peopleStrong communication and relationship-building skillsSales confidence and the ability to make authentic recommendationsPrior customer service, hospitality, retail, fitness, wellness, or sales experience preferredAbility to stay organized and composed in a fast-paced environmentStrong attention to detail and problem-solving skillsAvailability to work weekends, evenings, and holidays as neededWhy You'll Love Working at The NOW RSMCompetitive hourly pay plus bonus opportunitiesRetail and service discountsGrowth and advancement opportunitiesBeautiful boutique environmentWellness-focused cultureSupportive leadership teamOpportunity to make a meaningful impact every dayAbout The NOW Rancho Santa Margarita Our boutique has become a trusted wellness destination within the Rancho Santa Margarita community. Guests visit us not only for exceptional massage services, but for the feeling they experience the moment they walk through our doors. We're looking for team members who are passionate about creating those moments. Our Values LIVE IN THE NOW Be present. Create meaningful moments for yourself, your team, and your guests. KINDNESS IS MAGIC Lead with warmth, empathy, and positive energy. CARE FOR THOSE WHO CARE FOR OTHERS Support your teammates and celebrate each other's success. AUTHENTICITY ALWAYS Show up as your genuine self and encourage others to do the same. If you're looking for more than just a joband want to be part of a team that helps people feel their best every daywe'd love to meet you.