Associate Collection Representative

Title: Associate Collection RepresentativeLocation: Naperville, IL (Hybrid after training)Job Type: Contract (3 Months)Compensation: $23-25/hrIndustry: Chemical ManufacturingAbout The RoleOur client, a global leader in water, hygiene, and infection prevention solutions, is seeking an Associate Collection Representative to support their finance operations team. This role plays a critical part in managing customer accounts, reducing outstanding balances, and maintaining strong client relationships. You will interact directly with customers to resolve billing issues, ensure timely payments, and support overall cash flow initiatives in a fast-paced, professional environment.Job DescriptionThe Associate Collection Representative is responsible for managing and collecting on past-due customer accounts while maintaining accurate financial records. This role requires strong communication, attention to detail, and the ability to work both independently and collaboratively.Contact customers via phone and email to collect payment on past-due accountsIdentify, document, and code reasons for non-payment, including dispute entry and resolutionReceive and post customer payments accurately to accountsMonitor and track overdue balances and maintain detailed collection recordsCollaborate with internal teams to resolve billing discrepancies and customer issuesPrepare statements and escalate accounts when necessary if customers are unresponsiveConfer with customers to determine causes of delinquency and review terms of agreementsNegotiate payment arrangements or establish repayment schedules based on customer situationsPerform data entry and other administrative duties as assigned by leadershipUtilize internal systems to navigate account details and maintain updated recordsQualificationsRequired Qualifications:High school diploma or GED required2–4 years of experience in collections, finance, or customer serviceStrong verbal and written communication skills with the ability to professionally engage customersBasic accounting knowledge, including familiarity with open and closed ledgersAbility to work independently, prioritize tasks, and manage time effectivelyStrong attention to detail with accurate documentation and recordkeeping skillsProficiency with Microsoft Office and ability to quickly learn new systemsUnderstanding of collections practices, regulations, and customer service principlesPreferred Qualifications:Associate’s or Bachelor’s degree in Accounting, Finance, or related fieldExperience with SAP or similar ERP systemsPrior collections experience in a high-volume environmentExperience researching and reconciling account discrepanciesStrong analytical and problem-solving skillsBenefitsDahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How To ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#AF.Indeed#ZR