Vehicle Safety Recall Manager

The Campaign Responsible ("CR") is part of the Technical Safety & Regulatory Compliance organization and ensures full compliance with all applicable United States regulations and internal standards related to safety/non-compliance and emissions/environmental recall campaign execution. The CR serves as the program manager for assigned campaigns from approval through launch and sustained execution. The role drives timing, quality, and execution efficiency; leads issue resolution and escalation; and engages early in the investigation process on campaign planning and remedy development to support on-time approvals, launch readiness, and accurate reporting.ResponsibilitiesThe CR coordinates with Investigations and Campaign Administration & Execution teams and acts as the single point of contact for assigned campaigns, aligning cross-functional stakeholders throughout the campaign lifecycle. Scope includes Chrysler, Jeep, Dodge, and Ram vehicles worldwide, as well as Alfa Romeo and Fiat branded vehicles sold in North America. Specific responsibilities include:Ensures United States regulatory compliance for all safety recalls and owns internal and external campaign reporting for both safety and emissions recalls.Coordinates cross-functional stakeholders to confirm timing, quality, metrics, delivery, and capacity plans are defined, feasible, and aligned (e.g., TSRC Investigations, Engineering, Mopar Purchasing/Supplier Quality, Mopar Supply Chain, Mopar TSO, Mopar Customer Care, Mopar Field Operations, Warranty Finance).Leads resolution of stakeholder conflicts and escalates critical issues and decisions to the appropriate governance forums.Oversees end-to-end campaign execution, including regulatory communications, repair instructions, remedy part supply plans, packaging, inventory management, extraordinary cost approvals, and engineering/service remedy development.Monitors completion rates and identifies customer and dealer outreach opportunities to improve campaign completion.Partners with stakeholders to investigate and resolve post-launch complaints (e.g., CAIR, VOQ, social channels) in a timely manner.Reports campaign status and metrics weekly at the Recall Executive Steering Committee (RESC) and the Vehicle Regulations Committee meetings.Represents the company with key NHTSA staff regarding campaign execution performance and required report submissions.Develops, documents, and continuously improves recall execution processes and standard work.Basic RequirementsBachelor’s degree in Business, Finance, Engineering, Supply Chain, or a related technical field from an ABET-accredited university10+ years of experience in project/program management in cross-functional roles with increasing responsibilityStrong analytical skills with the ability to break down complex issues, drive to root cause, and recommend clear actionsDemonstrated ability to rally cross-functional teams, influence without authority, and align stakeholders across StellantisResults-oriented with a track record of delivering in the presence of obstacles and sensitive topics (including litigation as applicable)Sets high expectations for self and others and drives accountability to meet commitmentsExcellent written and verbal communication skills with the ability to communicate effectively with management, engineering, internal and external stakeholders, and regulators while building and maintaining positive relationshipsHigh energy; able to work effectively in a high-pressure environment and manage multiple prioritiesComfortable making timely decisions with incomplete information, escalating appropriately, and taking ownership of outcomesProficient in Microsoft Word, Excel, and PowerPointPreferred QualificationsMBA or Master’s degreeExperience within Stellantis Engineering, Quality, Purchasing, Supplier Quality, Mopar, or ManufacturingKnowledge of NHTSA, EPA and/or CARB regulationsOur Benefits — Designed With You In MindComprehensive Health & Well-being CoverageFrom your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.Family Building BenefitWe proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.Generous Paid Time OffWe believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.Competitive Retirement Savings PlansWe Help You Plan For The Future WithAn employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don’t contributeIncome Protection & Insurance OptionsBenefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.Company Vehicle Lease ProgramEligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.Support for Your Growth and Giving BackWe believe in investing in your future and your passions:Tuition reimbursementStudent loan refinancing programs18 paid volunteer hours each year to make a difference in your communityAnd so much more!When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.EOE / Disability / Veteran