Network Engineer / Support Engineer

Location: Long Beach, CA (Home Base)

Compensation: $160,000 plus bonus and amazing healthcare benefits

Travel: Approximately 40%Experience: 5+ years

Position Overview: We are seeking a hands-on Network Engineer / Support Engineer to support and maintain network infrastructure across jobsites, and office locations. This is a dual-role position, split approximately 50/50 between network engineering and Tier 2 end-user support. The ideal candidate has strong networking fundamentals, hands-on experience with Fortinet firewalls and Aruba networking equipment, and the ability to troubleshoot connectivity and IT issues in a distributed environment. This individual will work closely with a small, geographically dispersed network engineering team while providing technical support to crews and office personnel. Network Engineering (Approximately 40%-50%)Configure, maintain, and troubleshoot network infrastructure, including Fortinet firewalls, routers, switches, and Aruba networking equipment. Support wireless infrastructure, including Cisco access points, and troubleshoot connectivity and performance issues. Manage LAN/WAN connectivity, VPNs, routing, switching, VLANs, and network security. Support hybrid cloud and on-premises environments, including local server infrastructure. Troubleshoot network outages and connectivity issues across vessels, jobsites, and corporate offices. Perform network installations, upgrades, configurations, and ongoing maintenance. Support network reliability, security, and performance across multiple geographically dispersed locations. Collaborate with a distributed team of Level 1 network engineers and escalate complex issues when necessary. Help Desk & End-User Support (Approximately 30-40%)Provide Tier 1/Tier 2 technical support for Windows-based systems, applications, hardware, and network connectivity. Troubleshoot desktop, laptop, printer, access, and general IT issues for vessel and office personnel. Support user onboarding, account access, device configuration, and general IT troubleshooting. Document troubleshooting steps, resolutions, and recurring issues. Deliver responsive, professional support to users across multiple locations. TravelTravel approximately 40% of the time to vessels, jobsites, and other company locations for installations, troubleshooting, maintenance, and project support. Work independently in the field while coordinating with the broader IT team.

Required Qualifications: 5+ years of hands-on IT/networking experience in a network support, network engineering, network administration, or infrastructure support role. Strong hands-on experience with Fortinet firewalls and related network security technologies. Experience supporting routers, switches, VLANs, LAN/WAN connectivity, and wireless networks. Experience with Aruba networking equipment; Cisco access point experience is a plus. Experience troubleshooting Windows-based environments and providing Tier 1/Tier 2 end-user support. Experience supporting hybrid cloud and on-premises infrastructure. Strong troubleshooting, communication, and customer service skills.