Account Director

Join our New York team as an Account Director, working with leading global brands to deliver high-impact digital communications programmes and drive client growth. You’ll operate at the intersection of brand storytelling, digital experience, and enterprise communications, supporting clients across corporate communications, investor relations-adjacent workstreams, and large-scale digital campaigns.Total Earnings Include:Base Salary: $120,000–$150,000, depending on experienceUncapped Sales Incentive Plan: $50,000–$65,000 annually at 100% target achievementWhy Join IDX?Not Just Any Brands: See your work come to life for iconic brands like lululemon, Lowe's, AT&T.Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!Our Perks:20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happensCommuter benefits programDog friendly office, plus competitive rates on pet insurance for your furry friendsAn extensive menu of health care options and providers incl. medical, dental and vision; available on your first day!Mental Health support including company Employee Assistance ProgramFlexible parental leavePaid community volunteer days (incl. school plays and trips)Variety of competitive insurance policies incl. short/long term disability and legal401k retirement plan with company matchEmployee perk program giving access to a wide variety of online discountsCulture Committee focused on regular social, educational and community based activitiesThe RoleWe’re looking for a proactive Account Director to manage key client relationships and help deliver strong results. You’ll work closely with clients and internal teams to ensure projects run smoothly, identify opportunities for growth. This role spans corporate communications, digital engagement, and enterprise brand storytelling, offering exposure to complex, multi-stakeholder environments.What You'll Be DoingClient Relationship & Account LeadershipLead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contactBuild strong, trusted relationships with client stakeholders, progressively developing senior-level engagementDevelop a strong understanding of client business modelsHold regular client status meetings, performance check-ins and activity reviewsCommercial & Revenue ResponsibilityManage a defined revenue target across multiple client accountsSupport client retention through consistent delivery, clear communication and value demonstrationTake an active role in renewals, including preparing renewal proposals and supporting negotiationsIdentify upsell and cross-sell opportunities within existing accounts and escalate larger growth opportunities as appropriateAccount Growth & Opportunity DevelopmentProactively identify client needs, white space and potential opportunities for additional servicesDevelop new buying and influencer contacts within client organisationsContribute to the development of proposals, pricing and recommendationsSupport competitive tenders and new business pitches alongside senior team membersDelivery Oversight & Quality ControlOversee the delivery of projects and retainers across assigned accountsLead project check-ins before and after key milestones to ensure alignment, quality and efficiencyWork closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standardsIdentify and manage risks, issues and dependencies proactivelyCollaboration & Team ContributionWork collaboratively with senior leadership to support overall account strategyContribute to knowledge sharing and best practice within the Account Management teamAbout YouExperience in an Account Director or Senior Account Manager role within digital, corporate communications, investor relations or related agency environment.Proven experience managing multiple client accounts simultaneouslyCommercial awareness with experience working to revenue targetsStrong project and stakeholder management skillsExcellent written and verbal communication skillsAbility to identify opportunities and contribute to account growthCollaborative, proactive and detail-oriented approachAbout UsIDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.We seek The Bold. Shatter expectations, push boundaries - that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX.An Inclusive WorkplaceIDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.Not sure you meet every requirement? We’d still love to hear from you.Studies show that people from underrepresented groups often don’t apply unless they meet every qualification. We know that no candidate is perfect, and we value diverse backgrounds and experiences.If you need any support or adjustments during the hiring process, just let us know - we’re happy to help.