Cloud Systems Analyst

Job TitleCloud Systems Analyst (26140945)ResponsibilitiesDocument and map current business processes, data flows, and system interactions to establish a clear understanding of existing workflows.Apply critical thinking and analytical skills to assess business needs and translate them into system requirements.Perform gap analysis comparing current system capabilities to desired future state, highlighting gaps between business needs and technical capabilities to determine best solution and implementation strategy.Perform system configurations to add new features, support new workflows, or improve performance to support business requirements.Define test strategies and plans for new configurations, enhancements, and integrations, including scope, types of tests, and success criteria.Execute test strategies in collaboration with technical and non-technical users to validate solutions and ensure systems work as designed and align with business goals.Diagnose and resolve system issues, perform root-cause analysis, and coordinate resolution activities to restore normal operations.Conduct end-to-end system analysis and testing to identify inefficiencies, recommend improvements, and assess the impact of system upgrades or modifications.Track recurring incidents and trends to identify underlying systemic issues.Develop and maintain internal technical documentation and configuration records to retain organizational knowledge.Document standard operating procedures and incident response steps so processes are repeatable.Prepare or assist in the creation of training material that explains how to use systems and follow new workflows.QualificationsDemonstrated critical thinking and analytical skill to assess business needs, translate them into system requirements, and perform system configurations to deliver effective business solutions.Ability to learn and understand general system components, data flows, and basic integrations to analyze impacts, workflows, and support cross-functional collaboration.Skilled at conducting gap and root-cause analysis and successfully communicating results to technical and non-technical audiences.Experience defining and executing test strategies for configurations that provide business solutions, including creating and documenting standard operating procedures and/or incident response steps that are clear and repeatable.Demonstrate ownership, accountability, and sound judgment in decision making while consistently delivering high-quality, timely results amid competing priorities.Proven ability to take initiative as a self-starter by actively leveraging available resources and continual learning.BenefitsWork/life BalanceHealth CoveragePaid Vacation and Sick Leave and HolidaysPublic Service Loan Forgiveness (PSLF)And more...Compensation & EligibilitySalary: $37.90 - $39.00 hourlyTelework Eligibility: Telework Eligible (Full-time telework not available; schedule must be supervisor approved)Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement PlanJob DetailsEmployee Status: Regular, Full-TimeJob Type: StandardShift: Day JobTravel: Yes, 5% of the timePrimary Location: Helena, Agency: Department of AdministrationPosting Date: Apr 14, 2026Closing Date: Apr 29, 2026Required Application MaterialsCover LetterResumeImportant InformationThis position requires the successful completion of a criminal background check.EEO StatementState government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.J-18808-Ljbffr