Cage and Caesars Rewards Supervisor - Full Time (Horseshoe LV)

Job DescriptionThe Cage/CR Supervisor is responsible for protecting company assets. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR functions. Offer high levels of service to all guests and maintains customer information assuring the highest standards of confidentiality. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles Pit fills/credits, Marker/FM accountability, Cashiering Bank accountabilities with ease, and cooperates with team members within the department, as well as with other departments. Must be able to explain and communicate current casino programs and promotions to players.ResponsibilitiesMust be able to execute all functions to include but not limited to:Directly supervises subordinate staffCage Marker issuance/redemption and Front Money Deposits/WithdrawalsAF/DiscountsTitle 31 and all other AML regulationsR/S ticket redemptionsAnswer telephonesTravelers checksWire transfersCasino Credit ApplicationsChip redemptionsCheck Cashing and Credit Card Cash AdvanceCoupon redemptionFast Cash redemptionKiosks – Redemption/ATM, CR Card Reprint/PromoNumerous bank accountabilitiesForeign currencyForeign chipsBe proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.Understands values and supports Caesars Rewards program and special events, promotions, and player programs. Issues comp. in accordance with department comp and guidelines. Ensure excellent guest service and demonstrate a sense of urgency while performing dutiesAlways present oneself as a credit to the department and serves as customer service role model for other employees.Meet attendance guidelines of the job and adhere to the departmental and company guidelines.Supervise and direct subordinate department staffMonitor and track employee files and documentationEvaluate employee performances, coaches and provides feedback.Provide assistance to other departments by answering all company emails and replaying in a timely manner.Ability to adapt quickly to rapidly changing business levels.Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesar’s Reward Visa to every guest.Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.). Collaborates with work group and all support departments to ensure player satisfaction.Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.QualificationsMust be 21 years of age or older.High School Diploma or equivalent preferredMinimum of 1-2 years supervisor experience requiredComputer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minutesAbility to communicate with all levels of management in a clear, friendly, and confident manner.Must be able to get along with fellow team members and work as a team.Must present a well-groomed appearance.Must be self-motivated and be able to handle more than one function at a time by being well organized and dependableMust be able to read, write, speak and understand English.Good mathematical and clerical aptitude for accurate record keeping.Excellent customer service skillsAbility to obtain/renew all government required licenses or certification, specifically a Nevada Gaming licenseAbout UsFor over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.