Program Specialist

Job Title: Program SpecialistLocation: Atlanta, GAWork Model: Hybrid, onsite 3 to 4 days per weekCompensation: $60,000 to $70,000 base salary plus performance-based variable compensationDrive workforce operations for a high-visibility client program.nextSource is hiring a Program Specialist to support a high-profile client in a fast-paced Managed Service Provider environment. This is a strong opportunity for a professional with experience in MSP, VMS, contingent workforce management, staffing operations, supplier partnerships, and client support who wants to play a central role in program delivery.In this role, you will manage the full requisition lifecycle from intake through onboarding and offboarding, while serving as a key partner to hiring managers, suppliers, and internal stakeholders. You will help ensure a seamless experience across the program by driving compliance, reporting, supplier performance, workforce operations, and service excellence.If you are detail-oriented, highly organized, and confident in a client-facing role, this position offers the chance to make a direct impact in a visible and growing workforce solutions program.What You Will OwnAs Program Specialist, you will help drive success across all areas of the contingent labor program, including:Managing the full requisition lifecycle from job intake through onboarding, assignment support, and offboardingServing as a primary point of contact for hiring managers and suppliers, ensuring strong communication, responsiveness, and issue resolutionSupporting day-to-day MSP program operations with a focus on speed, accuracy, compliance, and customer serviceMonitoring supplier performance, program standards, and service expectations across the vendor networkHelping mitigate co-employment risk and ensuring all onboarding and offboarding activity aligns with client and regulatory requirementsTracking and analyzing program metrics such as requisition aging, onboarding timelines, vendor compliance, ticket resolution, and service levelsReviewing VMS and Power BI dashboards to identify reporting trends, data issues, spend fluctuations, and supplier performance gapsPreparing weekly and monthly client reporting and communicating meaningful insights to internal and external stakeholdersSupporting supplier engagement through scorecard reviews, strategic calls, and quarterly business discussionsCoordinating a strong onboarding experience, including background checks, compliance documentation, system access, and Day 1 readinessOverseeing offboarding tasks such as badge return, system deactivation, and termination documentationLeading regular client touchpoints and contributing to continuous improvement, workforce strategy, and program growthWhat You BringWe are looking for a professional who combines MSP operations experience, strong communication skills, and a high standard of execution.Required QualificationsBachelor’s degree in Business, Human Resources, Psychology, or a related field3 to 5 years of experience in high-volume workforce management, contingent labor, MSP operations, or vendor managementAt least 1 year of experience in a staffing agency environmentExperience working within MSP and VMS accountsStrong background in recruiting operations, requisition management, pipeline coordination, and workforce process executionAdvanced organizational skills with the ability to manage multiple priorities in a fast-moving environmentStrong reporting and data analysis skillsProficiency in Microsoft Office, Power BI, and VMS reporting toolsExcellent written and verbal communication skills with a polished client-facing presenceStrong problem-solving skills and a detail-oriented mindsetPreferred QualificationsExperience supporting craft, construction, or light industrial workforce programsWhy Join nextSourceAt nextSource, we partner with clients to deliver workforce solutions built on service, accountability, and operational excellence. This role offers the opportunity to work closely with a high-profile client, influence program performance, and build expertise in MSP program management, supplier oversight, contingent workforce strategy, and client delivery.If you enjoy building relationships, improving processes, and keeping complex programs running smoothly, this is a role where your work will be visible and valued.Compensation and BenefitsWe offer a competitive package designed to support your health, financial wellbeing, and flexibility.Base salary expected at hire is $60,000 to $70,000 annuallyPerformance-based variable compensationMedical, prescription, dental, and vision coverage through United HealthcareHealth Savings Account through OptumCompany-provided basic life and accidental death and dismemberment insurance through New York LifeVoluntary short-term and long-term disability through New York LifeWhole life, accident, and critical illness insurance through UNUMEmployee Assistance ProgramCommuter benefits401(k) plan with full vesting at the third anniversaryFlexible PTO with no maximum capPaid holidays and floating holidaysPaid parental leaveEmployee discount programWork EnvironmentThis role is based in a professional office setting and requires regular use of standard office equipment such as computers, phones, and printers. The position is primarily sedentary, with occasional lifting of files or other materials up to 15 pounds. Minimal travel may be required