Operations Manager - Lincoln University

OverviewOperations Manager – Facilities Management Lincoln UniversityThompson Facilities ServicesAt Thompson Hospitality, we are committed to delivering high-performance facilities management solutions that create safe, efficient, and well-maintained campus environments. Through leadership, innovation, and operational excellence, Thompson Facilities Services supports colleges and universities in maintaining world-class learning and working spaces. We are currently seeking an experienced Operations Manager to oversee facilities management functions on a college campus.Position SummaryThe Operations Manager – Facilities Management is responsible for leading daily campus facilities operations, including maintenance, custodial services, grounds, and support services. This role ensures all physical plant operations are efficient, compliant, and aligned with service standards while driving performance, safety, and customer satisfaction across campus.ResponsibilitiesOversee daily operations of campus facilities, including maintenance, custodial, grounds, and support servicesSupervise and support facility supervisors, technicians, and service staff across multiple tradesEnsure timely completion of work orders, preventive maintenance, and emergency repairsDevelop and manage operational budgets, labor costs, and vendor contractsMonitor service quality, compliance, and safety standards across all facilities operationsCoordinate with campus leadership to prioritize projects, renovations, and operational needsImplement and improve operational processes, workflows, and service delivery standardsManage vendor relationships and oversee contractor performanceConduct facility inspections to ensure cleanliness, safety, and operational readinessSupport capital planning, sustainability initiatives, and long-term facility improvementsRespond to and resolve escalated facility issues and service disruptionsUtilize CMMS systems to track performance, productivity, and asset managementQualificationsBachelor’s degree in Facilities Management, Engineering, Business Administration, or related field preferred5+ years of progressive experience in facilities operations or property management (higher education preferred)3+ years of supervisory or management experience leading multi-trade teamsStrong knowledge of building systems (HVAC, plumbing, electrical, mechanical, custodial operations)Experience managing budgets, vendors, and contracted servicesFamiliarity with CMMS platforms and facilities reporting systemsStrong leadership, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced campus environmentKnowledge of safety regulations, OSHA standards, and compliance requirementsPhysical RequirementsAbility to walk and inspect multiple campus buildings and outdoor areas regularlyOccasional lifting up to 50 pounds during inspections or operational needsAbility to work in mechanical rooms, outdoor environments, and active construction areasExtended periods of walking, standing, and navigating campus facilitiesAbility to respond quickly to emergency facility situations when requiredWho We Are:Lincoln University is a historically Black university located in Lincoln University, Pennsylvania, USA. Founded in 1854, it is one of the oldest HBCUs in the United States and holds a significant historical legacy in providing education to African American students. Lincoln University offers a diverse range of undergraduate and graduate programs, emphasizing academic excellence, research, and community serviceThompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.