Personal Lines CSR/Manager

Sterling Search Partners is seeking an experienced Lines CSR/Account Manager to join one of its clients' teams in Birmingham, AL. The ideal candidate has a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.Key ResponsibilitiesClient Service & Account ManagementServe as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person.Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes.Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities.Maintain accurate and timely documentation in the agency management system.Policy Support & AdministrationQuote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.).Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients.Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements.Assist producers with new business workflows and help onboard new clients smoothly.Cross-Selling & Client GrowthIdentify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines.Engage in proactive outreach to ensure strong retention and client satisfaction.Build long-term relationships and act as a trusted insurance advisor for the clients you manage.Compliance & Carrier CoordinationEnsure all actions comply with state insurance regulations and documentation standards.Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions.Stay up-to-date with carrier products, underwriting guidelines, and market changes.QualificationsRequiredAt least 3 years of Personal Lines CSR, Account Manager, or agency experience (5+ years strongly preferred).Active Property & Casualty insurance license (or ability to obtain quickly).Strong knowledge of personal lines products, markets, and underwriting guidelines.Excellent communication, client-service, and problem-solving skills.Proficiency with agency management systems Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.Preferred5 or more years of personal lines account management experience.Background in a smaller independent agency where adaptability and multitasking were essential.Experience quoting across multiple carriers through comparative raters or individual carrier portals.Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).Key CompetenciesClient-first mindset with exceptional service orientationStrong attention to detail and accuracyAbility to work independently and manage a book of businessProfessional communication and follow-throughProblem-solving and ability to navigate carrier guidelinesComfortable in a small-office, collaborative environmentWhat We OfferOpportunity to grow professionally as the agency expandsSupportive team culture with room for autonomyCompetitive compensation Licensing and continuing education supportFlexible work environment (remote/hybrid options may be available depending on experience)