California Licensed Crisis Counselor

A company is looking for a 988 Crisis Counselor. Key ResponsibilitiesProvide crisis-counseling services via phone, aiming to answer 95% of calls within 20 seconds Conduct safety assessments, safety planning, de-escalation, and follow-up with help seekers Maintain accurate documentation of interactions and mentor volunteers during their training processRequired QualificationsMinimum of six months of relevant behavioral health experience, with one year in crisis intervention or suicide prevention preferred High school diploma or equivalent Must be 18 years of age or older Ability to effectively use web-based platforms and electronic documentation systems Open availability and flexibility to work within the program's operating hours, including weekends and holidays