Restaurant Supervisor - PM

Restaurant Supervisor - PM DEPARTMENT: Food & Beverage REPORTS TO: Outlets Manager/Asst Manager STATUS: Non-exempt Join a company that is passionate about creating exceptional experiences! AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail. The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression. Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home. At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community. Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community. Job Summary The Restaurant Supervisor is responsible for overseeing the service in the Food & Beverage Outlets on 2nd shift. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses, and controlling labor costs. PAY RATE: $18.00-$20.00/HOUR THIS POSITION REQUIRES 2nd SHIFT & WEEKEND AVAILABILITY BENEFITS AVAILABLE ON THE 1ST DAY OF THE MONTH AFTER HIRE DATE FOR FULL-TIME ASSOCIATES Job Qualifications Education & Experience: High School diploma or equivalent and/or experience in a related field preferred. At least 2 years of progressive experience in a hotel or a related field required. Previous supervisory responsibility preferred. Physical requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Job Duties and Functions Fundamental Requirements: Associates must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow associates. Ensure work areas are properly stocked and prepare requisitions as needed. Ensure work areas are neat and clean. Check that trays and tables are set to standards. Ensure quality control of all menus with regards to cleanliness and appearance. Assist in the outlets when necessary. Ensure that tables are cleared promptly. Ensure proper settlement of checks. Ensure orders are delivered on time. Ensure food quality. Ensure communication with oncoming shift. Handling guest complaints or special requests, communicate to management when necessary. Be capable of training and performing all duties required of all food and beverage outlet associates. Hold pre-shift meetings daily to monitor service and promote up selling. Check staffing levels and adjust according to business demand. Requisition linen as needed. Ensure property is free of trays and trash. Control payroll cost in food and beverage outlets. Ensure overall guest satisfaction.