Restaurant Supervisor

The restaurant supervisor oversees daily front- and back-of-house operations to ensure smooth service, high-quality food, and sanitation compliance. Key responsibilities include training and scheduling staff, resolving customer complaints, managing inventory, and maintaining service standards. They act as a bridge between staff and management to boost efficiency and profitability.Responsibilities:Operational Management: Oversee daily shifts, including opening/closing procedures, and ensure compliance with health, safety, and licensing regulations.Staff Supervision & Training: Hire, train, mentor, and schedule restaurant staff, while conducting performance evaluations.Customer Service: Address customer complaints or inquiries promptly and professionally to ensure a positive dining experience.Quality Control: Monitor food preparation, presentation, and service speed to meet restaurant standards.Inventory & Supplies: Monitor stock levels of food, beverages, and equipment; place orders as needed.Financial Duties: Handle cash management, prepare deposits, and assist in controlling waste and labor costs.Qualifications:Experience: Proven experience as a supervisor or in a similar role in the hospitality industry, often 2–5+ years.Leadership: Strong ability to lead, motivate, and train a team.Communication: Excellent verbal and written communication skills.Problem-Solving: Strong customer service and conflict-resolution skills.Technical Skills: Proficiency in restaurant management software (e.g., POS systems).About Company:A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs.We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.