Software Development Engineer - ARCADE Defect Elimination

Amazon is seeking a Software Development Engineer for the Customer Service CXI team in Austin, TX. You will design, develop, and own scalable solutions to deliver a defect-free customer experience and build tools for CSAs, integrating with Tier-1 systems and advanced science models to detect and resolve systemic defects. ARCADE is a Defect Elimination system leveraging AI to prevent defective products and improve customer experience, with a focus on scalable, autonomous solutions.