Customer Success Manager (Sunnyvale)

Technical Customer Success ManagerLocation: San Francisco, CAAbout TavusTavus (taa-vus) is a research lab pioneering human computing. We're building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today's systems.Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI.Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.The RoleWe're looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.In this role, you'll ensure customers are successful, engaged, and consistently realizing value from Tavus' Conversational Video Interface (CVI) platform.You'll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.This role sits at the intersection of technical implementation, product strategy, and long-term customer successWhat You'llDevelop a deep understanding of customer business objectives, use cases, and technical environmentsLead onboarding and implementation, ensuring a smooth and successful time-to-valueDrive ongoing adoption, engagement, and value realization across the customer lifecycleTroubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teamsServe as the primary technical point of contact for customers post-saleTranslate customer feedback into actionable insights for internal teamsAdvocate for customer needs while balancing product and platformBuild strong, long-term relationships with key stakeholders