E-Commerce Customer Support Representative

Job TitleE-Commerce Customer Support RepresentativeLocation:Johnston, IowaJob TypeFull-time, On-Going Contract, W2ScheduleMonday – Friday, OnsitePay Range$19.50 per hour, Overtime pay and a halfJob DescriptionPRIMARY RESPONSIBILITIES & DUTIES:Take inbound calls and occasional emails from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com. Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Document every interaction effectively in our internal case management system Approximately 15-20 calls/day Special ConsiderationsTraining and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Ideal Candidates Should HaveKnowledge of agriculture, turf (mowers) and utility vehicles Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Call Center experience 6+ months experience with customer service / support experience Efficient researching / troubleshooting skills Excellent written and verbal communication skills Speak with confidence Proficiency with Microsoft Office products Willingness to work occasional overtime and holidays Solid work history and proven dependability Reliable at home internet and a distraction free workplace No Work Authorization Sponsorship Available