Technical Customer Support Representative

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Technical Customer Support Representative to work at a premier client in Johnston, IA. With us, it’s all about finding the job that’s just right.Pay Rate: $19.50 per hour (2-year Contract)Shift: flexible to work any 8-hour shift between 7am and 7pm, examples include:7:00am - 3:30pm 8:00am - 4:30pm 9:00am - 5:30pm 10:30am - 7:00pm Why you should apply to be a Technical Customer Support Representative:Competitive pay rate with scheduled pay increases at 6, 12, and 24 months of employment. Eligible for retention bonuses after 6, 12, and 24 months. Opportunities to gain experience with cutting-edge agricultural technology platforms and solutions. Comprehensive training and mentoring program to set you up for long-term success. Valuable experience in technical support for a world leader in agricultural innovation. What’s a typical day as a Technical Customer Support Representative? You’ll be:Providing front-line technical support, information, and solutions to dealers and customers regarding Intelligent Solutions Group (ISG) products. Handling inquiries, troubleshooting, and resolving issues through telephone, email, and chat, and documenting each interaction in the case management system. Creating and maintaining support tools and resources for internal and online customer use. Supporting a wide variety of agricultural products, desktop and mobile software, and machine guidance systems. Collaborating with team members and contributing to customer satisfaction and retention efforts. This Job Might Be An Outstanding Fit If YouHave strong interpersonal communication, negotiation, and conflict resolution skills. Possess experience in customer service or technical support environments. Demonstrate high comfort level and experience with consumer software applications, strong computer and troubleshooting abilities, and experience with data management. Are flexible to work any 8-hour shift between 7am and 7pm CST, Monday through Friday, on-site in Johnston, IA. Are able to work off-shift hours and occasional holidays as required. Are willing to comply with an attendance policy during the 6-week training period with no time off. Hold a bachelor's degree in Agriculture, Business, Engineering, IT, or a related field (preferred) or have a high school diploma with a relevant technical certification. Any experience or knowledge of agriculture customers, operations, or precision farming is a definite plus. Are willing to participate in occasional work-related local travel for training and development. What happens nextOnce you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Technical Customer Support Representative today!As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®.You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.