Patient Concierge & Lead Conversion Specialist (Remote)

Gotham Footcare | Manhattan-Based Luxury Medical Practice About Us We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a high-touch, concierge-level patient experience . Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the first point of contact for new patients . About The Role This is not a traditional receptionist role. You will act as a Patient Concierge & Lead Conversion Specialist , responsible for managing inbound calls, online inquiries, and follow-ups—guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience. This role is fully remote but operates on New York business hours (8:30 AM – 5:00 PM EST) . Responsibilities Answer all inbound calls in real time with a polished, professional tone Respond to web inquiries, texts, and missed calls within 5 minutes Convert new patient inquiries into scheduled appointments Perform proactive follow-ups on: Missed calls Unscheduled leads No-shows and cancellations Educate patients on services and guide them to the most appropriate care Maintain accurate documentation in NexHealth Deliver a luxury-level, concierge patient experience on every interaction What We're Looking For Experience in Medical office, med spa, aesthetics, or concierge hospitality OR high-performing call center / sales environment Strong phone presence (confident, warm, articulate) Proven ability to convert inquiries into booked appointments Highly responsive and organized Comfortable working in a performance-driven, metrics-based role Experience with CRM/scheduling systems preferred Performance Expectations (KPI's) Response time to new leads: under 5 minutes High call answer rate during shift Lead-to-booking conversion rate Daily booking volume Follow-up conversion success Compensation Base Pay: $20–$25/hour (based on experience) Performance Bonuses Per-booking incentives Monthly performance bonuses based on booking volume Top performers have the ability to significantly increase earnings through performance-based incentives. Schedule Monday–Friday 8:30 AM – 5:00 PM (EST) Fully remote (must have a quiet, professional work environment) Requirements Reliable high-speed internet Quiet workspace suitable for professional calls Headset for clear communication Ability to work exclusively during scheduled hours Why Join Us Be part of a growing, high-end medical brand in Manhattan Work in a role that directly impacts patient experience and business growth Opportunity to grow into leadership as the team expands Performance-based earning potential To Apply Please submit Your resume A brief note describing your experience with phone-based sales or patient coordination For serious applicants, Please email a short voice recording introducing yourself J-18808-Ljbffr