IT Service Desk Specialist

A company is looking for an IT Service Desk Specialist II who will provide reliable, high-quality IT support services. Key Responsibilities Independently troubleshoots and resolves incidents Escalates problems/incidents to Subject Matter Expert (SME) Assignment Groups Documents incidents and resolutions, ensuring thorough and accurate records Required Qualifications Associates Degree in Computer Science or relevant field, or equivalent experience 3+ years of hands-on experience in a desktop support role Ability to operate, install, and troubleshoot computer hardware and peripherals Knowledge of modern ticketing systems, such as ServiceNow Experience supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS