Technical Solutions Engineer
About The Role:
EAE USA is looking for an experienced technical solution engineer to support customers, system integrators, contractors, and field teams on electrical and data center projects. This role helps connect customer needs with internal team ensure projects move smoothly from design revise through installation and commissioning
EAE USA is looking for an experienced technical solution engineer to support customers, system integrators, contractors, and field teams on electrical and data center projects. This role helps connect customer needs with internal team ensure projects move smoothly from design revise through installation and commissioning. This position is ideal for someone who enjoys solving technical problems, working directly with electrical and general contractors and site engineers and willing to travel 50-70% of the time.
Key Responsibilities:
Customer and Field Support Build strong relationships with customers, system integrators, contractors, consultants, and end users
Visit customer offices, and project sites to review requirements, answer technical questions, and support installation readiness
Act as a key technical contact during project execution, commissioning, troubleshooting, and field validation
Prepare clear site visit notes, technical summaries, and corrective action recommendations
Technical Support and Internal Collaboration Review drawings, single-line diagrams, layout, specifications and equipment selections
Provide application guidance for electrical distribution, switchgear, busbar systems, UPS interfaces, and power monitoring solutions
Help resolve technical issues during design, procurement, installation, commissioning and post-installation support
Identify recurring field challenges and recommend improvements to products, documentation, or processes
Collaboration with internal engineering team, project execution and application engineers
Share customer feedback, field challenges, lessons learned, and improvement opportunities
Minimum Qualifications:
Bachelor’s degree in electrical engineering, Mechanical Engineering, Construction or a related field
2+ years of experience in Application Engineering, Field Service Engineering, data center technical support, or a similar customer-facing technical role
Ability to travel approximately 50% throughout North America
Strong troubleshooting, communication, presentation, and customer relationship skills
Ability to read electrical drawings, schematics, single-line diagrams, specifications, and installation documents
Valid driver’s license and ability to travel independently
Preferred Qualifications:
Experience with data center infrastructure, mission-critical facilities or electrical distribution projects
Knowledge of low-voltage distribution, busbar systems, switchgear, or power monitoring systems
Experience supporting system integrators, EPCs, contractors, consultants, or large enterprise customers
Commissioning, startup, troubleshooting, or field validation experience
Experience using CRM, Project management, technical reporting, Revit, SAP, CAD tools