Operations Assistant

Company DescriptionNorthwestern Mutual Goodwin, Wright, headquartered in Atlanta, is a leading financial security company that helps clients protect what matters most and build generational wealth. Known for an innovative approach, the firm integrates investments, wealth management strategies, and award-winning insurance products to serve client needs effectively. Consistently ranked among the top three firms within Northwestern Mutual’s 8,000+ advisors network, the company has offices across Georgia. Its culture emphasizes productivity, collaboration, growth, and inclusion, fostering the development of future leaders. Recognized for its excellence, the firm has earned prestigious accolades from Forbes and Barron’s and holds highly regarded industry rankings.General Responsibilities:The responsibility of the Operations Assistant position is to serve as the primary contact forclients, policyowners, and agents while assisting with other work. The Operations Assistant isexpected to be a customer service-oriented team member who thrives in an ever-changingenvironment. Dubbed Director of First Impressions, this role is expected to provide a welcoming and helpful in-office experience to advisors, their teams, and their clients.Specific responsibilities include, but will not be limited to:Management of Front desk, Lobby, and Cafe This role requires an in-office presence. The commute to our office should bemanageable. Open office each morning by 8:00 AM Oversee front office from 8:00AM to 5:00PM Monday through Thursday and 8:00AM to4:30PM on Fridays Coordinate and maintain cafe supplies  Greet visitors, request names, and direct them appropriately Maintain access of offices, phones, and workspace to unauthorized personnel Answer and screen telephone calls Maintain the reception area Sign and no􀆟fy FR’s of incoming FedEx, courier, and UPS packages Distribute new policies to Financial Representatives Validate parking according to each FR’s protocol Maintain and stock supply area in mailroom Provide lunch relief for recep􀆟on colleagues Drop off USPS mail dailyNetwork Office Support: Assist existing Operations staff as backup for duties such as mail opening/processing,New Business policy reporting, and placing work orders Provide administrative support to Director of Operations and Operations Manager in thecontracting and registration space, including:o Weekly Service Request Updateso Routine license renewal reminderso Product qualification checkso Interfacing with the home office on technology ticketso Adding systems access for new associateso Managing signatures for Docusigno Case follow-up with the home office as neededo Onboarding requests for temporary associates*This position requires a GA Life, Accident, and Sickness Insurance License (may be completed after offer isaccepted)* Due to the nature of the Operations area, The Operations Assistant Role may include dutiesnot listed in this description. The Director of Operations, Managing Partner, and Goodwin,Wright Management team may require assistance for miscellaneous projects throughout theyear.QualificationsThis is an entry level position, so prior experience is not required. Retail and/or food service experience a plus!Strong Communication and Customer Service skills to collaborate efficiently with diverse teams Strong organizational and time management abilities with attention to detailBachelor’s degree or equivalent years of experience in the workforceProficiency in office software and tools is beneficial