Permanent Contract - KeyHolder Client Advisor - LOS ANGELES

AMI is looking for a Keyholder to join our Melrose team! Reporting to the Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, The Keyholder responsibilities include but not limited to;DRIVING SALE- Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients.- Supports team to achieve individual and store sales targets- Sees business opportunities and possible challenges to help initiate changes and improve the business.CUSTOMER RELATIONS- You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.- Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood- Understands customer needs and proposes a relevant selection of products while encouraging cross selling. - Assists customers during fittings and accommodates any alterations when needed.- Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.- Introduces new customers to the brand.TEAM MANAGEMENT- Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.- Bringing the team together by representing and transmitting the AMI culture.- Continually share with the team products and brand knowledge.- Ensure and coach team members' on new skills and selling techniques.- Conducting fun and energetic Morning meetings/Team Debriefs. Work hand and hand with team to strategize the daily tasks and focuses for the day/week. Use manager communication book daily to keep everyone informed of the day to day.VISUAL MERCHANDISING- Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.- Actively participates in the Visual Merchandising set-ups using HQ directive and guidelines. As well as proposes new ideas and suggestions for optimal selling.OPERATIONS MANAGEMENT- Manages and tracks best-selling/slow-selling to strategize action plan. Support with tracking inventory levels and informing managers of any stock error.- Assist with updating store trackers and communications boards for in-store use- Managing the cash vault and setting up cash pickups through Brinks.- Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations.- Develop and share ideas to increase efficiency, support store initiatives and projects as needed.REQUIRED PROFILE• At least 2+ years of experience in retail management.• Experience in stock managing, operations, or retail preferred.• Familiar with sales techniques.• Smiling, dynamic, involved, and excellent interpersonal skills.• Team player with a strong sense of team leadership to deliver results beyond expectations.• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.• Strong interest and a good understanding of fashion, a strong familiarity with the luxury marketand its trends.• A second language would be appreciatedJoin the « f.AMI.ly »Join a fast-growing and caring fashion house.Have a rewarding experience in a brand that promotes "Friendly Luxury."Join a stimulating and passionate team.