Head of Operations and Finance

The MissionFrom Day 1, you own it.We are growing fast — and to scale even further, we need someone to own the two most important engines of the business. That is why this role now exists.Every decision that should not require the CEO — 3PL issues, inventory, CX escalations, hiring, finance questions — becomes yours. You build what is missing, run what you build, and free the CEO to focus entirely on growth. The natural next step from this role is COO. That is not a promise — that is where this road leads.QuietLab is a multi-eight-figure DTC brand on a mission to become the world's most trusted sleep brand. The product works. The brand is growing. The path to nine and ten figures is clear — and the person who owns this role will play a defining part in getting us there.This is a full-time, fully remote position open globally.What is on the tableCompetitive base salary commensurate with experience and track recordPerformance bonus tied to milestonesEBITDA share structured around the 2026 targets and growth outcomesYour next title is COO. This role is how you get there.Real authority to build systems and make changes from Day 1Budget for hiresFully remote — work from anywhereDirect access to the CEO and a network of mentors who have scaled past 9 figuresWhat You Will OwnThe Operating System — Your #1 JobBuild and run the company's weekly operating rhythm: targets, ownership, accountability, follow-through. Create KPIs and dashboards so performance is visible, not guessed at. Ensure the CEO only weighs in on the big decisions — not every decision.Operations & Supply ChainOwn 3PL management (US + international), fulfillment, inventory, and supply chain. Run inventory forecasting across Shopify and Amazon with weekly plan-vs-actual reviews. Find and fix margin leaks. Manage expansion logistics as new products and markets are added.New Product & Launch ReadinessPartner with the CEO and Head of Product to ensure every new launch has the operational infrastructure in place before it goes live — not after.Financial Infrastructure & VisibilityRebuild the chart of accounts. Establish a clean month-end close. Find and hire a fractional CFO — first 60-day priority. Build the financial model with 6-month targets. Track unit economics — CAC, LTV, contribution margin — and make them actionable. Own sales tax compliance across all states.People & HiringBuild the hiring process and run it end-to-end. Set clear expectations and hold people accountable. Build onboarding and offboarding that works. Oversee HR, payroll, and contracts.Day 1 direct reports: HR Specialist, Customer Success Manager (+ CX team), Bookkeeper / Accountants, 3PLs (US and international).Customer ExperienceBuild a CX improvement roadmap within 60 days based on fulfillment times, refund rates, and support quality. CX performance is a direct output of operational quality — you own both.What you bringMust-Haves5–8 years in an operations leadership role (Head of Ops, VP Ops, COO, or GM) at a DTC e-commerce company ($10M–$250M)You have built an operating system from scratch — not inherited one and managed itYou are a partner, not just an executor — you push back, challenge ideas, and make the callHands-on 3PL and inventory management — you have been in the weedsYou have built and led teams of 10+ and made the hard calls when it matteredStrong financial instinct — you can read a P&L, spot margin leaks, and think in unit economics without being promptedTech-savvy and comfortable in the Shopify ecosystemAmbiguity does not slow you down — you create clarity from itStrong PreferencesYou have been the key operator during a high-growth phase — not just present for itYou have led or supported the internationalization of a brandYou have worked with or hired a fractional CFOMerchandise planning or demand forecasting is in your toolkitYou understand the full P&L — revenue by channel, margins, cost structure, and exactly where money is leakingWhat the Right Person Looks LikeFirst 30 DaysWritten assessment delivered — what's working, what's broken, what to prioritizeCX team, 3PLs, and the bookkeeper reporting to you6-month targets agreed with the CEOFractional CFO search underwayFirst 60 DaysWeekly operating rhythm running with clear agendas, owners, and follow-upsA fractional CFO is hired to build the financial modelInventory forecasting formalized across Shopify and AmazonChart of accounts rebuilt, sales tax audit completeCX improvement roadmap live with specific actions and ownersFirst 90 DaysThe financial model is live and being used to make decisionsKPIs and dashboards trusted by the entire teamAt least one cost or revenue optimization implemented and showing resultsThe CEO can step away for a week — the business runs without himWhat We Live ByAt QuietLab, we believe rules are for people who have no values. The right person for this role will not just appreciate these — they will already live them.Integrity — Do the right thing, even when no one is watchingExcellence — Good enough is never enoughCustomer Centricity — Work from the customer backwardsHigh Energy — Show up with passion and positivityUrgency — Move fast, but with controlSimplicity — Strip the non-essentialHow We HireApplication + LoomScreening CallIn-Depth InterviewPaid Trial TaskOffer Proposal CallPersonality AssessmentReferences