Collections and Billing Specialist

JOB DESCRIPTIONPOSITION: Collections/Billing Specialist REPORTS TO: Finance Director FLSA STATUS: Exempt PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: The Collections Specialist is primarily responsible for ensuring that the company converts its sales into cash efficiently while maintaining positive customer relationships and providing accurate financial insights. This position is also responsible for managing, tracking, and recording all incoming customer payments, resolving billing discrepancies, and supporting healthy cash flow for the organization. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities requested by the direct supervisor. Job duties may change as required by needs of company.Drive Timely Cash CollectionsProactively follow up on past-due accounts (calls, emails, sending statements, etc.)Negotiate payment plans or resolve disputes that delay paymentMonitor aging reports and prioritize high risk or high-value accountsReduce DSO (Days Sales Outstanding)Review and approve customer credits, following up with other departments to ensure processing in a timely mannerPerform Reporting & Financial AnalysisGenerate AR aging reports and collection performance metricsAnalyze trends in delinquencies or customer payment patternsReport on factoring activity, costs, and cash flow impactAssist in forecasting cash receiptsAssist with month-end closing procedures and audit support as neededAssist with special projects as neededBuild & Maintain Customer RelationshipsAct as a primary point of contact for billing and payment inquiriesCommunicate professionally to preserve long-term customer partnershipsCollaborate with sales or account managers when issues ariseUnderstand customer payment behaviors and tailor communication approachesEnsure Accuracy & ComplianceMaintain documentation for audits and internal controlsEnsure compliance with company policies and factoring agreementsSupport automation in all aspects of accounts receivable Customer portal administrator REQUIRED QUALIFICATIONS:Possess and display Interroll’ s Values at all times:Long-Term ThinkingCommitted to ExcellenceAlways RespectfulPassionate about CustomersExperience in accounts receivable, accounting, or related financial roleStrong understanding of basic accounting principlesProficiency in accounting software (e.g., SAP, QuickBooks, Sage, Coupa, etc.)Proficiency in Microsoft OfficeAccuracy, attention to detail, and excellent data entry skillsStrong communication and customer service skillsEDUCATION: Associate or Bachelor’s degree in Accounting, Finance, or Business PHYSICAL DEMANDS:While performing the functions of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel and talk or hear. The employee is occasionally required to walk and reach with hands and arms and move up to twenty-five pounds. Specific vision abilities required by this job include close vision and color vision.The noise level in the work environment is generally quiet.