Network Support Engineer - All shifts, Day, Mid, Overnight , Weekends

Job Summary As a Network Support in an MSP environment, you will be responsible for providing high-level network support and troubleshooting for multiple clients across various industries. This role involves handling escalated technical issues from Tier I support, ensuring efficient network operations, and collaborating with network engineers and client IT teams to deliver optimal solutions. You will also be involved in maintaining client network infrastructures, performing upgrades, and addressing security concerns. The fast-paced MSP environment requires excellent multitasking abilities and a strong customer service focus. Key Responsibilities Troubleshoot and resolve escalated network issues from Tier I across various client networks, including connectivity, configuration, and performance problems. Manage multiple client networks simultaneously, ensuring high availability and efficient network performance. Configure, install, and maintain network hardware (switches, routers, firewalls, wireless access points) for multiple clients. Monitor network performance across client sites using network monitoring tools such as PRTG, SolarWinds, or Nagios, ensuring minimal downtime and quick resolution of issues. Respond to service requests and network alerts in a timely manner, prioritizing and resolving incidents based on client SLAs. Collaborate with Tier III engineers and senior staff to address more complex network and infrastructure issues. Ensure network security by applying firewalls, managing VPNs, and monitoring for vulnerabilities across client networks. Document all work and resolutions in the ticketing system (ConnectWise, Autotask, etc.), providing clear, detailed reports for clients and internal teams. Perform routine network maintenance and upgrades as part of scheduled MSP services. Assist with new client onboarding, ensuring proper network configurations and handover from sales to support. Train and mentor Tier I support staff, helping them grow in their technical abilities and ensuring they can resolve common network issues. Escalate complex issues to Tier III or network engineering teams when required, ensuring timely resolution of client problems. Required Skills & Qualifications CCNA Certification (or equivalent) required; CCNP or working towards it preferred. 2-4 years of experience in network support, preferably within an MSP environment. In-depth knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, and routing protocols (e.g., OSPF, BGP). Experience with Cisco, Juniper, and Fortinet hardware, along with other common network devices. Proficiency in using remote monitoring and management (RMM) tools such as ConnectWise, N-able, or Kaseya. Understanding of firewall configurations, network security best practices, and threat mitigation. Strong problem-solving skills, with the ability to work under pressure in a fast-paced, client-facing environment. Excellent communication skills, with the ability to explain technical concepts to non-technical clients. Ability to manage time and priorities across multiple client networks and service level agreements (SLAs). Willingness to work on-call or after-hours to meet client needs and SLAs. Preferred Qualifications CCNP Certification or progress towards it. Experience working with cloud networking solutions (AWS, Azure, etc.). Knowledge of VoIP systems, SD-WAN, and wireless network technologies. Experience with network automation and scripting for efficiency improvements. Job Types: Full-time, Contract Pay: $55,000.00 - $90,000.00 per year Schedule: 8 hour shift Monday to Friday Night shift On call Weekends as needed Experience: Network infrastructure: 3 years (Required) Cisco routers: 3 years (Preferred) Ability to Relocate: Clearwater, FL 33760: Relocate before starting work (Required) Work Location: In person