Systems Engineer, SCCM - Clearwater, FL

5 days in office (Clearwater FL)This employee is responsible for the design, deployment, management, and support of Microsoft Endpoint Management solutions, primarily SCCM (System Center Configuration Manager), Intune, and Autopilot. This employee ensures the integrity, security, and optimal performance of endpoint management systems are supporting a remote workforce. The employee will possess strong technical expertise in SCCM, Intune, Autopilot, and Microsoft 365, and will collaborate with IT teams, project managers, vendors, and business stakeholders to deliver reliable and scalable solutions.Job FunctionsDesigns, deploys, and supports SCCM, Intune, and Autopilot solutions for endpoint management, application deployment, device provisioning, and complianceMonitors and resolves incident tickets, ensuring prompt and effective solutions and closureEffectively triages incidents in accordance with IT proceduresEnsures appropriate monitoring tools are in place and properly utilized to maintain the integrity and stability of the endpoint management environmentCollaborates with other IT support teams for troubleshooting and resolving issues related to SCCM, Intune, Autopilot, and Microsoft 365Standardizes and documents existing procedures for endpoint managementProvides training and documentation to the Help Desk to enable first-call resolution where possibleAssesses and interprets business needs and requirements related to endpoint management and device securityDevelops and monitors metrics to ensure support SLAs are metProvides escalation path for users with issues and research outstanding problemsParticipates in the development and implementation of policies and procedures to improve process and workflow for techniciansProactively works to improve customer experience and departmental performancePromotes system standards and ensures adherence to existing and new standards and best practicesCreates and maintains technical documentation and diagrams specific to SCCM, Intune, Autopilot, and Microsoft 365 environmentsParticipates in the planning and execution of IT projects related to endpoint management and Microsoft 365Submits timely status reports to senior leadership and other project stakeholders as requiredOccasional after-hours and weekend work may be required for tasks that cannot be performed during business hoursWorks with minimal guidance, seeking guidance on only the most complex tasksConforms to all departmental and enterprise standards, policies, and proceduresMaintains a flexible schedule in accordance with the needs of the departmentDevelops an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing, and the roles of key players in the organizationJ-18808-Ljbffr