Client Success Specialist

MAKE A DIFFERENCEWHILE BUILDING YOUR CAREER!Are you passionate about helping communities and solving problems for people who need it most? Do you thrive in a collaborative, mission-driven environment where your work directly impacts low-income families and vulnerable populations?We're hiring a Client Success Specialist at Neighborly Software – where technology meets social impact!WHAT YOU'LL DOBe the first point of contact for clients needing support via phone, video, and emailManage updates to client systems with precision and carePartner with Client Success Managers (CSMs) to build and configure new clientapplicationsReview peer configurations to ensure accuracy, impact and consistencySolve problems creatively with professionalism while following best practices and maintaining SLAsCollaborate with amazing teammates in our Client Success teamGrow your career – this role can evolve into Client Success opportunities!Help communities manage key government programs such as HUD, Disaster Recovery, Solar and Treasury programs that change livesWHO YOU ARE & WHAT YOU BRINGTech-savvy, basic HTML with client service experience (SaaS experience a plus!)Customer Service mindset- provide exceptional customerserviceDetail-oriented and can work independently under pressureQuick learner who thrivesin a startup environmentMission-driven – passionate about helping underserved communitiesStartup Mentality – you’readaptable, proactive and thrive in a fast-paced environmentTeam player who lovescross-functional collaborationGeorgia-based (required for this hybrid role)