Technical Writer

Technical WriterOnsite Lawrenceville, GA 30046- Local GA Profiles only12 monthsGwinnet County may ask candidates for in person interview Any visaMinimum Qualifications:• Two (2) years of professional technical writing experience.• Bachelor’s degree in English, Communications, Journalism, Technical Writing, or a related field orequivalent professional experiencePreferred Experience & Skills:• Four (4) years of professional technical writing experience.• Proven ability to produce clear, concise documentation for varied audiences, with hands-onexperience in technical writing and editing of departmental processes (SOPs), standards, softwareinstructions, and system configurations.• Experience using topic-based writing methodology such as Information Mapping for identifyinginformation types and using best-practice topic-based writing principles to document each contenttype to optimize findability and readability.• Experience gathering information by interviewing subject matter experts, conducting hands-onresearch, analyzing information types, and organizing content into succinct topics.• Experience following best-practice technical writing principles such as those outlined in theMicrosoft Writing Style Guide (formerly known as the Microsoft Manual of Style).• Strong writing, editing, proofreading, and grammatical skills with exceptional attention to detail.• Ability to translate complex technical concepts into clear, user-friendly language.• Proficiency with Microsoft Office Suite applications, including Word, Visio, Excel, and PowerPoint.• Strong understanding of document formatting, templates, styles, and visual presentationtechniques, including use of the Styles panel in Microsoft Word.• Strong interpersonal, listening, and interviewing skills with the ability to build rapport withstakeholders.• Ability to work effectively in a collaborative, team-oriented environment.• Strong organizational, time-management, and prioritization skills.• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-pacedEnvironmentResponsibilities:• Collaborate with department leadership, project teams, and end users to identify documentationrequirements based on business needs, hardware, and software.• Analyze IT project and user requirements to determine appropriate documentation types, scope,formats, publication methods, and delivery approaches.• Work closely with ITS staff, engineers, programmers, and project managers to collect, interpret, andvalidate technical information, processes, and procedures.• Assess audience needs and tailor tone, terminology, and technical detail to ensure documentationis clear and understandable for both technical and non-technical users.• Plan documentation projects, including writing processes, timelines, deadlines, and deliverables.• Research, write, edit, and maintain a wide range of documentation, including SOPs, standards, userguides, manuals, technical specifications, training materials, policies, proposals, and interactiveforms for print and online delivery.• Edit documentation produced by others to ensure consistency, clarity, accuracy, and adherence todocumentation standards.• Create diagrams, flowcharts, charts, and other visual aids to support understanding of systems andprocesses.• Ensure all documentation remains accurate, current, and aligned with system and process changes.• Research, evaluate, and recommend improvements to documentation tools, methods, andworkflows.• Establish, communicate, and maintain documentation standards, templates, and best practices.• Provide guidance or training to staff on documentation standards and processes, as needed.• Perform other related duties as assigned.