Customer Service Rep

Position OverviewMaple Hill Auto Group is looking for a part-time Customer Advocate to help us stay connected to the people we serve. In this role, you'll monitor customer feedback across online platforms, follow up after sales and service visits, and help surface trends that make us better. You'll work closely with department managers and support the front desk when needed - all while keeping a genuine focus on the customer experience.If you're a good communicator who pays attention to details, handles sensitive situations with care, and genuinely enjoys helping people - this is a good fit.ScheduleFlexible schedule4-5 hours a day between 9am-5pm20-25 hours a weekRequirementsHigh school diploma or equivalentValid and Insurable driver's licenseAbility to pass a drug screen (including marijuana)Customer service experience preferredEssential ResponsibilitiesMonitor and respond to customer reviews across online platformsConduct customer satisfaction follow-ups by phone and email after sales and service visitsIdentify feedback trends and communicate them to the relevant managersAssist with resolving customer concerns and escalationsMaintain the customer feedback database and generate reportsBack up reception duties including answering phones and greeting customersAssist with document scanning and filingBenefitsPart-time employees at Maple Hill Auto Group receive:Earned sick time per Michigan law (1hr per 30hrs worked)Paid volunteer hours (8 hours annually, prorated by start date)Training and continued education opportunitiesJoin Our Team!If you're someone who genuinely cares about how customers feel and can communicate that care in writing and on the phone, we'd like to hear from you. Apply to become part of the Maple Hill team - a family-owned dealership that's been committed to our employees, customers, and Kalamazoo community for over 30 years.